Senior Claims Adjuster Specialty in London

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Servicing and investigation of claims:

• Prompt and accurate claims handling in full compliance with external and internal minimum standards, policies and procedures.
• Maintains high productivity level to comply with team, group and audit standards.
• Handles claims within authority and seeks and maintains necessary approval from line manager for handling claims above authority.
• Understands that claims is the key concern for our customers and therefore takes responsibility to ensure that we maintain a pro-active and quality claims service for our customers through the lifecycle of a claim.
• Review, assess and control claim referrals on non London Market direct business, raise further questions on bordereau reported claims and agree case reserves and payments where appropriate.
• Take responsibility and act proactively.
• Leads discussions, works effectively and collaboratively with others, including the Claims Team and/or Antares Global colleagues as a whole.
• Regular reviews of outstanding claims and maintaining up to date claim records.
• Ensure claims reserves, payments and cash calls are booked in the system in an accurate and timely manner.
• Effective knowledge and use of internal and Market systems – ensuring full compliance with ECF policy and procedures (as applicable).
• Participate in and manage onsite claims audits (for our business) and offsite claims audits (for TPAs).
• Assists the Claims Counsel in the maintenance of the Antares Global “Significant Claims and Litigation Log”.
• Provides technical support to Line Manager / Head of Claims and ensures technical knowledge is updated and maintained.
• Technically competent to handle all chosen classes of business claims.
• Contributes and, where necessary, leads discussions and investigative processes, including reporting to the Large Loss Group on significant claims and losses (as and when required).
• Develops and maintains good internal and external relationships to facilitate prompt and proper handling of claims, queries and investigations.
• Effective liaison with underwriters, actuaries, finance, (re)insurance managers and in-house lawyers regarding operational administration.