At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for users.
- Company: Join Antares, a collaborative and inclusive tech company.
- Benefits: Empowerment, growth opportunities, and a vibrant work culture.
- Other info: Dynamic team with continuous learning and development opportunities.
- Why this job: Make a real impact while developing your IT skills in a supportive environment.
- Qualifications: Experience with IT support, Microsoft tools, and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
At Antares, our success starts with our people. We’re a collaborative and inclusive organisation where every voice is valued, and every individual can grow and thrive. We combine deep expertise with a supportive culture to deliver outstanding results for our clients and a fulfilling experience for our colleagues. Whatever stage of your career you'll find a place to belong, contribute, develop and we’d love to hear from you.
- Knowledge of Service Management tools, systems and procedures.
- Fundamental knowledge of ITIL Operational Procedures.
- Technical experience administering Office 365 (e.g InTune Endpoint Mgmt., Exchange, SharePoint, Teams etc.).
- Min 1 year’s experience administrating user and computer objects via Microsoft AD/Azure AD.
- Min 1 year’s experience of managing file & folder servers/access.
- Experience administering and using Patch and Software Deployment tools.
- Good Microsoft Office user level experience including Teams.
- Good aptitude to troubleshooting skills.
- Proactive and service-oriented attitude, advanced written and verbal communication skills.
- Ideally have basic insurance and re-insurance knowledge.
- Good knowledge of PowerShell script writing.
- Experience creating and maintaining MS PowerAutomate flows and connectors (desirable).
- Able to demonstrate the ability to collect and document the relevant information from customers to aid in fault diagnosis.
- Able to demonstrate Incident, Problem and root cause management and analysis.
- Able to document core processes and controls and ensure they are maintained in an auditable manner.
- Demonstrable experience in supporting end client issues from remote locations.
- Self-motivated with a demonstrable aptitude and interest in IT Support.
At Antares, we empower our talented team members through active involvement and collaboration, driving strategic and business goals whilst delivering exceptional services to our customers and partners. Our unique organisational structure fosters unparalleled sharing of information, knowledge and expertise, creating a vibrant and innovative working environment. Our culture of excellence is fuelled by continuous learning and development opportunities across all areas of our international operations. We believe in nurturing your potential and helping you grow with us.
Why Antares?
- Empowerment: Be a part of decision-making processes that shape our future.
- Collaboration: Work with a diverse team of experts who share their knowledge and insights.
- Growth: Access to continuous learning and development programs to enhance your skills.
- Innovation: Thrive in an environment that encourages creativity and forward-thinking.
Join us and be a part of a team that values your contributions and supports your professional journey. Together, we can achieve greatness!
Desktop Support Analyst employer: Antares Global Management Limited
At Antares, we pride ourselves on being an inclusive and collaborative employer that values every voice and fosters individual growth. Located in London, our vibrant work culture encourages innovation and creativity, while offering continuous learning opportunities to enhance your skills as a Desktop Support Analyst. Join us to be part of a team that empowers you to contribute meaningfully and supports your professional journey.
Contact Details:
Antares Global Management Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to desktop support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your technical projects, troubleshooting experiences, and any relevant certifications. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Antares.
We think you need these skills to ace Desktop Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your knowledge of Service Management tools and ITIL procedures, as these are key for us at Antares.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about IT support and how your proactive attitude aligns with our culture. Share specific examples of your troubleshooting skills and any relevant projects you've worked on.
Showcase Your Technical Skills:Don’t forget to mention your experience with Office 365, Microsoft AD/Azure AD, and PowerShell scripting. We love seeing candidates who can demonstrate their technical prowess and problem-solving abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Antares Global Management Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Service Management tools and ITIL Operational Procedures. Be ready to discuss your experience with Office 365, Microsoft AD/Azure AD, and any troubleshooting you've done. The more specific examples you can provide, the better!
✨Show Off Your Problem-Solving Skills
Antares values a proactive and service-oriented attitude. Prepare to share instances where you've successfully diagnosed and resolved issues, especially in remote support scenarios. Highlight your aptitude for collecting and documenting information to aid in fault diagnosis.
✨Communicate Clearly and Confidently
Since advanced written and verbal communication skills are essential, practice articulating your thoughts clearly. You might be asked to explain technical concepts to non-technical users, so think about how you would simplify complex ideas.
✨Demonstrate Your Continuous Learning Mindset
Antares is all about growth and development. Be prepared to discuss how you've pursued learning opportunities in the past, whether through formal training or self-study. Mention any relevant certifications or courses, especially in PowerShell scripting or MS PowerAutomate.
