1st / 2nd Line Support Engineer

We are looking for a skilled and experienced individual to join our growing Managed Services team. In this role, you will provide a high level of support to our clients, mentor junior engineers, and play a crucial part in maintaining our systems., * Configure and install various network devices and services (e.g., Draytek, Netgear, HP, Watchguard)

• Use our Remote Management and Monitoring platform (RMM) for network maintenance and system upgrades

• Provide Level 1 and 2 support to resolve issues

• Collaborate with engineers to ensure excellent service delivery

• Support cloud-based telephony/SIP trunks configuration

• Conduct site visits to clients when necessary

• Contribute to the development of operating procedures, knowledgebase, and documentation.

• Manage and support Microsoft 365 tenancies and applications

• Configure and support internet connectivity services

Benefits:

We offer a supportive work environment with great perks to keep you motivated and engaged, including:

• Casual dress code

• Social events

• Free parking

• Cake Friday

• Company laptop and mobile phone

We are seeking a highly motivated individual with a passion for technology and excellent problem-solving skills. You will have:

• Minimum of 2 years of experience in a 1st/2nd line support role

• Good knowledge of networking protocols (TCP/IP, Ethernet, HTTPS)

• Understanding of Windows OS and server administration (AD, DHCP, DNS, Group Policies)

• Familiarity with virtualisation technologies (VMWare, HyperV)

• Knowledge of cyber-security solutions (e.g., Sentinel One, BitDefender)

• Excellent verbal and written communication skills

• Full UK driving licence and own vehicle (essential)

Join us and benefit from a competitive salary, regular social events, and cake Fridays!