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For Companies At a Glance
- Tasks: Coordinate engineer schedules and manage service contracts in a dynamic environment.
- Company: Join a leading organisation with a focus on service excellence.
- Benefits: Enjoy a competitive salary, generous holiday, and flexible working options.
- Other info: Opportunity for career growth and some European travel for training.
- Why this job: Be at the heart of operations and make a real difference for customers.
- Qualifications: Experience in administration and knowledge of SAP; ServiceMax is a bonus.
The predicted salary is between 29000 - 32000 £ per year.
We’re looking for a proactive Service Administrator / Dispatch Coordinator to join a leading organisation on a 6‑month fixed‑term contract (with potential extension). You’ll be at the heart of the Service Department, managing day‑to‑day administration, coordinating engineer schedules, and ensuring customers are kept informed. This is a hybrid role offering flexibility, with three days in the office and two from home.
Key Responsibilities
- Schedule and dispatch Field Service Engineers efficiently to meet customer needs.
- Manage service contracts, quotes, work orders, and invoicing via ServiceMax and SAP.
- Liaise with customers, Sales, and Technical Support to keep all stakeholders updated.
- Order and ship spare parts, including urgent requests.
- Maintain accurate records, data, and reporting in line with company standards.
- Support preventative maintenance planning and ensure compliance with service agreements.
What We’re Looking For
- Proven administration experience, ideally within a service organisation.
- Strong knowledge of SAP; ServiceMax experience is a plus.
- Excellent organisation, time management, and problem‑solving skills.
- Strong communication skills with internal teams and external customers.
- Flexible, adaptable, and willing to learn; some European travel for training may be required.
Why You’ll Love This Role
- Competitive salary: £29,000 – £32,000 per year
- Hybrid working: 3 days in office, 2 days from home
- Generous benefits package: 25 days’ holiday + public holidays, birthday leave, life assurance, BUPA & dental insurance, pension, bike‑to‑work scheme, flexible gym membership
ServiceMax / SAP Service Administrator in Watford employer: Antal International Network
Contact Detail:
Antal International Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceMax / SAP Service Administrator in Watford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills, especially around administration and coordination.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Apply through our website for the best chance at landing the job. We love seeing applications directly from candidates who are keen on joining us, so don’t hesitate to hit that apply button!
We think you need these skills to ace ServiceMax / SAP Service Administrator in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience, especially in administration and any knowledge of SAP or ServiceMax. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Administrator role. Be sure to mention your organisational skills and any experience coordinating schedules or managing service contracts.
Show Off Your Communication Skills: Since this role involves liaising with customers and internal teams, make sure your application reflects your strong communication skills. Whether it’s through your CV or cover letter, let us know how you keep everyone in the loop!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Antal International Network
✨Know Your Stuff
Make sure you brush up on your knowledge of ServiceMax and SAP. Familiarise yourself with how these systems work, as you'll likely be asked about your experience with them. Being able to discuss specific features or functionalities can really impress the interviewers.
✨Show Off Your Organisation Skills
Since the role involves scheduling and dispatching engineers, be prepared to share examples of how you've successfully managed multiple tasks or projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your organisational prowess.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely. You might want to prepare a few scenarios where you effectively liaised with customers or internal teams, showcasing your ability to keep everyone informed and engaged.
✨Be Adaptable
This role requires flexibility and a willingness to learn. Think of times when you've had to adapt to changes or new processes in your previous jobs. Sharing these experiences will demonstrate that you're ready to take on the challenges of a hybrid working environment.