At a Glance
- Tasks: Coordinate schedules and manage service administration for a leading organisation.
- Company: Join a top company with a supportive and flexible work culture.
- Benefits: Enjoy a competitive salary, generous holiday, and hybrid working options.
- Other info: Opportunity for professional growth and potential contract extension.
- Why this job: Be at the heart of operations and make a real difference in customer service.
- Qualifications: Experience in administration and strong organisational skills are essential.
The predicted salary is between 29000 - 32000 £ per year.
We’re looking for a proactive Service Administrator / Dispatch Coordinator to join a leading organisation on a 6-month fixed-term contract (with potential extension). You’ll be at the heart of the Service Department, managing day-to-day administration, coordinating engineer schedules, and ensuring customers are kept informed. This is a hybrid role offering flexibility, with three days in the office and two from home.
Key Responsibilities
- Schedule and dispatch Field Service Engineers efficiently to meet customer needs.
- Manage service contracts, quotes, work orders, and invoicing via ServiceMax and SAP.
- Liaise with customers, Sales, and Technical Support to keep all stakeholders updated.
- Order and ship spare parts, including urgent requests.
- Maintain accurate records, data, and reporting in line with company standards.
- Support preventative maintenance planning and ensure compliance with service agreements.
What We’re Looking For
- Proven administration experience, ideally within a service organisation.
- Strong knowledge of SAP; ServiceMax experience is a plus.
- Excellent organisation, time management, and problem-solving skills.
- Strong communication skills with internal teams and external customers.
- Flexible, adaptable, and willing to learn; some European travel for training may be required.
Why You’ll Love This Role
- Competitive salary: £29,000 – £32,000 per year
- Hybrid working: 3 days in office, 2 days from home
- Generous benefits package: 25 days’ holiday + public holidays, birthday leave, life assurance, BUPA
Service Administrator Dispatch Coordinator employer: Antal International Network
Join a dynamic and supportive team as a Service Administrator / Dispatch Coordinator in Watford, where you'll enjoy a competitive salary and a generous benefits package including 25 days of holiday plus public holidays and birthday leave. Our hybrid working model promotes a healthy work-life balance, allowing you to thrive both in the office and at home while contributing to a culture that values flexibility, growth, and collaboration.
Contact Details:
Antal International Network Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator Dispatch Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to service administration and dispatch coordination. Think about how your skills match the job description and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Administrator Dispatch Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in administration and service roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your knowledge of SAP and any experience with ServiceMax.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Administrator / Dispatch Coordinator role. Share specific examples of how you've managed schedules or liaised with customers in the past – we love a good story!
Show Off Your Communication Skills:Since this role involves liaising with various teams and customers, make sure your application reflects your strong communication skills. Whether it's through your CV, cover letter, or any additional documents, clarity and professionalism are key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Antal International Network
✨Know Your Stuff
Make sure you brush up on your knowledge of SAP and ServiceMax. Familiarise yourself with how these systems work, as they’re crucial for the role. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Show Off Your Organisation Skills
As a Service Administrator / Dispatch Coordinator, organisation is key. Prepare examples of how you've managed schedules or coordinated tasks in previous roles. This will demonstrate your ability to handle the day-to-day administration effectively.
✨Communicate Like a Pro
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. Think about times when you’ve successfully liaised with customers or internal teams, and be ready to share those stories.
✨Be Ready to Adapt
This role requires flexibility and a willingness to learn. Be prepared to discuss how you've adapted to changes in previous jobs or how you approach learning new systems. Showing that you can thrive in a hybrid working environment will set you apart.
