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For Companies At a Glance
- Tasks: Manage customer relationships and drive business growth while ensuring satisfaction.
- Company: Dynamic private equity-backed company based in Reading with a hybrid work model.
- Benefits: Competitive salary of £30k plus up to 25% commission and career development opportunities.
- Why this job: Join a growing team and make a real impact on customer success and satisfaction.
- Qualifications: 2 years in Account Management or Customer Success, strong communication skills, and IT proficiency.
- Other info: Autonomous role with support for career advancement as the business expands.
The predicted salary is between 24000 - 36000 £ per year.
Our client based in Reading is looking for a Junior Account Manager to join their team. Hybrid working. Salary approx £30k plus up to 25% commission.
Overview
You will successfully retain and grow your customers from the onboarding phase through to annual renewal by creating and maintaining long-term, trust-based relationships and developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal using the clients renewal process. You are customer-oriented with a drive to achieve goals and maintain a great customer experience, listening to our customers to understand their goals and concerns. You will be able to suggest forward-thinking ideas to promote our services, current and new, and work closely with your customers to understand their needs and exceed their expectations.
Responsibilities
- Work with assigned portfolio of customers to provide learning solutions, develop new business, drive usage and ensure customer satisfaction.
- Serve as primary day-to-day liaison with assigned customers and maintain positive ongoing relationships.
- Manage multiple projects simultaneously while interfacing with different internal and external stakeholders.
Experience and Qualifications
Technical Skills
- At least 2 years of Account Management, Customer Success or Sales team experience managing customers through success, planning, retention and growth.
- Ambition to forge a career in a commercial role within a growing private equity backed business.
- Willingness to learn new skills in customer growth, sales, negotiation and contracting.
- Ambition to move up in the business is fully supported as opportunities to develop will increase as the business grows.
- Strong presentation and communication skills with an ability to easily build rapport.
- Autonomous attitude and ability to work well unsupervised.
- Competent IT skills. Proficient in CRM/MS Excel / Word / Power Point / LinkedIn.
Soft Skills
- Strong organizational and time management skills to ensure deadlines are met while maintaining high-quality work.
- A team player who enjoys working with others and contributing to the success of the team.
Junior Account Manager in Reading employer: Antal International Network
Contact Detail:
Antal International Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Account Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. Building relationships can lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Junior Account Manager role. Highlight your experience and how it aligns with their needs.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the position. Plus, it’s a great way to reiterate your interest!
We think you need these skills to ace Junior Account Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Account Manager role. Highlight your experience in account management, customer success, or sales, and showcase how you've built strong relationships with customers in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with the job description. Don’t forget to mention your ambition to grow within the company!
Showcase Your Soft Skills: Since this role requires strong communication and organisational skills, make sure to provide examples of how you've successfully managed projects and collaborated with teams in your previous roles. We love a good team player!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s super easy, and you'll get to use our tool to compare your resume against the job requirements, just like recruiters do!
How to prepare for a job interview at Antal International Network
✨Know Your Customer
Before the interview, research the company and its clients. Understand their needs and challenges so you can demonstrate how you would build trust-based relationships and drive customer satisfaction.
✨Showcase Your Skills
Prepare to discuss your previous experience in account management or customer success. Highlight specific examples where you've successfully retained customers or developed new business opportunities, as this will resonate with what they’re looking for.
✨Be Ready to Negotiate
Since the role involves negotiating terms and pricing, think about your approach to negotiation. Prepare a few scenarios where you’ve successfully navigated negotiations in the past, showcasing your ability to balance customer needs with business goals.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about their customer success strategies or how they measure customer satisfaction, which will demonstrate your eagerness to contribute positively to their team.
