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- Tasks: Lead QA activities for a major Dynamics 365 project, ensuring high-quality delivery.
- Company: Join a local London Council dedicated to improving customer experiences and operational efficiency.
- Benefits: Enjoy hybrid working with remote options and collaborative in-person sessions.
- Why this job: Be part of a high-profile tech programme that directly impacts the community.
- Qualifications: Proven experience as a Test Lead or QA Manager, especially with Dynamics 365.
- Other info: Opportunity to work cross-functionally and enhance your stakeholder management skills.
The predicted salary is between 43200 - 72000 £ per year.
Local London Council is seeking a skilled and proactive Test Lead to oversee all QA activities on a major Dynamics 365 Customer Service project. This critical role involves leading the testing strategy and ensuring high-quality delivery across both internal teams and an external delivery partner. The successful candidate will take ownership of User Acceptance Testing (UAT) planning and execution, collaborating closely with business stakeholders to align test scenarios with project requirements. They will also be responsible for holding an external agency to account, ensuring their QA standards are robust and meet Westminster's internal expectations. This is an exciting opportunity to help drive quality assurance on a complex, high-profile technology programme, contributing directly to improved customer experiences and operational efficiency within the Council.
Essential Skills and Experience
- Proven experience as a Test Lead or QA Manager in complex digital transformation projects.
- Strong knowledge of Microsoft Dynamics 365 Customer Service.
- Experience managing User Acceptance Testing (UAT), including planning, coordination, and stakeholder engagement.
- Excellent communication and stakeholder management skills.
- Ability to work cross-functionally with both business and technical teams.
- A proactive and detail-oriented approach, with a commitment to driving quality outcomes.
Desirable:
- Experience working with Dynamics 365 Omnichannel or Contact Centre applications.
- Understanding of QA processes in both Agile and traditional project delivery environments.
Working Pattern:
Hybrid working: Primarily remote, with occasional in-person collaboration as required. The role reports to the Principal Software Engineer and works closely with both internal technical staff and an external implementation partner.
QA Test Lead employer: Antal International Network
Contact Detail:
Antal International Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QA Test Lead
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 Customer Service. Understanding its functionalities and features will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals who have experience in QA roles, especially those who have worked on Dynamics 365 projects. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in managing User Acceptance Testing (UAT). Be ready to share specific examples of how you coordinated with stakeholders and ensured quality outcomes.
✨Tip Number 4
Showcase your communication skills during any interactions with us. As a Test Lead, you'll need to effectively liaise with both technical teams and business stakeholders, so demonstrating this ability is crucial.
We think you need these skills to ace QA Test Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Test Lead or QA Manager, particularly in digital transformation projects. Emphasise your knowledge of Microsoft Dynamics 365 Customer Service and any relevant UAT management experience.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the opportunity to improve customer experiences within the Council. Mention specific examples of how you've successfully led QA activities and collaborated with stakeholders in the past.
Showcase Your Skills: Clearly outline your communication and stakeholder management skills in your application. Provide examples of how you've worked cross-functionally with both business and technical teams to drive quality outcomes.
Highlight Relevant Experience: If you have experience with Dynamics 365 Omnichannel or Contact Centre applications, make sure to include this in your application. Also, mention your understanding of QA processes in both Agile and traditional project delivery environments.
How to prepare for a job interview at Antal International Network
✨Showcase Your Experience with Dynamics 365
Make sure to highlight your proven experience with Microsoft Dynamics 365 Customer Service during the interview. Be prepared to discuss specific projects where you led QA activities and how your contributions improved outcomes.
✨Demonstrate Stakeholder Engagement Skills
Since this role involves significant collaboration with business stakeholders, be ready to share examples of how you've successfully engaged with various stakeholders in past projects. Discuss your approach to aligning test scenarios with project requirements.
✨Prepare for UAT Discussions
User Acceptance Testing (UAT) is a key responsibility for this position. Prepare to talk about your experience in planning and executing UAT, including how you coordinated with teams and managed expectations throughout the process.
✨Emphasise Your Proactive Approach
The council is looking for someone who is proactive and detail-oriented. Share instances where you took the initiative to drive quality outcomes or improve processes, especially in complex digital transformation projects.
