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For Companies At a Glance
- Tasks: Support mortgage applications and maintain accurate records in a dynamic team.
- Company: Innovative financial services organisation based in central Birmingham.
- Benefits: Competitive hourly rate, hybrid working, and potential for permanent role.
- Other info: Immediate start available with excellent career growth opportunities.
- Why this job: Join a supportive team and kickstart your career in financial services.
- Qualifications: Experience in administration or customer support with strong attention to detail.
The predicted salary is between 14 - 15 £ per hour.
A fantastic opportunity has arisen for a Customer Care Team Administrator to join a growing and innovative financial services organisation based in central Birmingham. This is a temp to perm position offering hybrid working, with three days in the office and two days working from home. This role would suit an organised, detail-focused individual with strong administration or data entry experience who is looking to build a long-term career within banking or financial services.
Key Responsibilities
- Accurately inputting mortgage application, borrower and property information onto internal systems
- Supporting lending applications from Decision in Principle through to completion
- Liaising with brokers, mortgage advisers, solicitors and valuers
- Issuing identification and verification documentation to customers
- Ensuring all records are maintained accurately and confidentially
- Meeting service level agreements and daily processing targets
- Identifying discrepancies and escalating issues where required
- Supporting the wider operations team to deliver excellent customer outcomes
Candidate Profile
- Previous administration, data entry or customer support experience
- Strong attention to detail with high levels of accuracy
- Excellent organisational skills and ability to manage multiple priorities
- Strong communication skills, both written and verbal
- Good working knowledge of Microsoft Office, including Excel and Word
- Mortgage, banking, lending or financial services experience would be highly advantageous
- A proactive and team-oriented attitude
Additional Information
- Monday to Friday, 9:00am – 5:30pm
- Hybrid working model
- Central Birmingham location
- Immediate start available
- Excellent opportunity to secure a permanent role
If you are looking for your next opportunity within financial services and would like to join a supportive and professional organisation, please apply today.
Mortage Customer Care Team Administrator employer: Antal International Network
Contact Detail:
Antal International Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortage Customer Care Team Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer care and administration. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of your previous work or projects that highlight your attention to detail and organisational skills. This will help you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Mortage Customer Care Team Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in administration and customer support. We want to see how your skills match the role, so don’t be shy about showcasing your attention to detail and organisational prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Care Team Administrator role and how your background makes you a perfect fit. Keep it friendly and professional – we love a personal touch!
Showcase Your Skills: In your application, emphasise your proficiency with Microsoft Office, especially Excel and Word. If you have any experience in banking or financial services, make sure to mention that too – it could give you an edge!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on this fantastic opportunity to join our team!
How to prepare for a job interview at Antal International Network
✨Know Your Stuff
Before the interview, make sure you understand the mortgage process and the role of a Customer Care Team Administrator. Brush up on key terms and concepts in banking and financial services, as this will show your genuine interest and help you answer questions confidently.
✨Showcase Your Skills
Prepare examples from your previous experience that highlight your attention to detail and organisational skills. Think about times when you successfully managed multiple priorities or resolved discrepancies, as these are crucial for the role.
✨Practice Communication
Since strong communication skills are essential, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member, focusing on how you explain your past experiences and how they relate to the job.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, the company culture, or what success looks like in this role. It shows you're engaged and serious about the opportunity.