At a Glance
- Tasks: Provide top-notch IT support and troubleshoot issues for 280 users across multiple offices.
- Company: Join a dynamic team focused on delivering exceptional IT service.
- Benefits: Enjoy flexible working, generous holidays, and health perks.
- Other info: Hybrid work model and opportunities for professional development.
- Why this job: Make a real difference in users' tech experiences while growing your IT skills.
- Qualifications: 3+ years in IT support, with strong knowledge of Microsoft tools and diagnostics.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an IT Service Desk Analyst to provide first-class support to 280 users across 4 offices. If you’re passionate about IT troubleshooting, customer service, and delivering results, this is the role for you!
Key Responsibilities
- Act as the first point of contact for IT issues, logging and resolving incidents.
- Troubleshoot and escalate issues to 2nd line teams when required.
- Manage IT assets and update the Knowledge Base for quick fixes.
- Onboard new starters with IT inductions and basic training.
- Support and implement new technology, including Microsoft 365 tools.
- Occasionally provide on-site support at other office locations.
What You’ll Need
- 3+ years’ experience in a similar IT support role.
- Proficiency in Microsoft OS, Azure AD, Office 365, and AVD Desktop.
- Strong skills in hardware diagnostics and fault-finding.
- Knowledge of LAN/WAN, mobile devices, and ITSM tools (e.g., FreshService).
- A full driving license and use of your own car.
Desirable: ITIL qualification or experience in professional services.
Benefits
- Holidays: 23–28 days, increasing to 28 after 5 years.
- Work-Life Balance: Hybrid working, flexi-time, and office closure over Christmas.
- Health & Wellbeing: Health cash plan, Employee Assistance Programme, and more.
- Financial Perks: Pension (up to 5%), life insurance (4x salary), cycle-to-work scheme, and shopping discounts.
IT Service Desk Analyst employer: Antal International Network
Join a dynamic team as an IT Service Desk Analyst, where you will enjoy a supportive work culture that prioritises employee well-being and professional growth. With flexible working arrangements, generous holiday allowances, and a comprehensive benefits package, this role offers a rewarding environment for those passionate about IT support. Located across multiple offices, you will have the opportunity to engage with a diverse user base while contributing to innovative technology solutions.
Contact Details:
Antal International Network Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and any projects you've worked on. This gives potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues, like troubleshooting Microsoft 365 problems. We want you to shine when it comes to demonstrating your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT support, especially with Microsoft tools and hardware diagnostics. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting successes!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and IT troubleshooting. Let us know why you’re excited about this role and how you can contribute to our team’s success.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've resolved IT issues in the past. We love seeing candidates who can think on their feet and deliver results, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Antal International Network
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft OS, Azure AD, and Office 365. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Showcase Your Customer Service Skills
As an IT Service Desk Analyst, you'll be the first point of contact for users. Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved a user's issue and how you communicated effectively to ensure they felt supported.
✨Demonstrate Problem-Solving Abilities
Be ready to tackle some hypothetical scenarios during the interview. Practice explaining your thought process when troubleshooting an IT issue. This will help the interviewers see how you approach problems and escalate them when necessary, which is crucial for this role.
✨Familiarise Yourself with ITIL Practices
If you have any experience with ITIL or ITSM tools like FreshService, make sure to highlight it. Even if you don't have formal qualifications, understanding the principles behind IT service management can set you apart. Be prepared to discuss how these practices can improve service delivery.
