At a Glance
- Tasks: Coordinate schedules and manage service administration for engineers and customers.
- Company: Join a leading organisation with a dynamic service department.
- Benefits: Enjoy a competitive salary, hybrid working, and generous holiday package.
- Other info: Flexible role with opportunities for learning and potential travel.
- Why this job: Be at the heart of operations and make a real difference in customer service.
- Qualifications: Proven admin experience, strong SAP knowledge, and excellent communication skills.
The predicted salary is between 29000 - 32000 £ per year.
We’re looking for a proactive Service Administrator / Dispatch Coordinator to join a leading organisation on a 6‑month fixed‑term contract (with potential extension). You’ll be at the heart of the Service Department, managing day‑to‑day administration, coordinating engineer schedules, and ensuring customers are kept informed. This is a hybrid role offering flexibility, with three days in the office and two from home.
Key Responsibilities
- Schedule and dispatch Field Service Engineers efficiently to meet customer needs.
- Manage service contracts, quotes, work orders, and invoicing via ServiceMax and SAP.
- Liaise with customers, Sales, and Technical Support to keep all stakeholders updated.
- Order and ship spare parts, including urgent requests.
- Maintain accurate records, data, and reporting in line with company standards.
- Support preventative maintenance planning and ensure compliance with service agreements.
What We’re Looking For
- Proven administration experience, ideally within a service organisation.
- Strong knowledge of SAP; ServiceMax experience is a plus.
- Excellent organisation, time management, and problem‑solving skills.
- Strong communication skills with internal teams and external customers.
- Flexible, adaptable, and willing to learn; some European travel for training may be required.
Why You’ll Love This Role
- Competitive salary: £29,000 – £32,000 per year
- Hybrid working: 3 days in office, 2 days from home
- Generous benefits package: 25 days’ holiday + public holidays, birthday leave, life assurance, BUPA
Dispatch scheduler employer: Antal International Network
Join a dynamic and supportive team as a Dispatch Scheduler in Watford, where you'll enjoy a competitive salary and a generous benefits package including 25 days of holiday plus public holidays and birthday leave. Our hybrid working model promotes a healthy work-life balance, allowing you to thrive both in the office and at home while contributing to a culture that values flexibility, growth, and collaboration.
Contact Details:
Antal International Network Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dispatch scheduler
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. You never know who might give you a leg up!
✨Tip Number 3
Prepare for the interview by practising common questions related to dispatch coordination and service administration. Think about how your skills match the job description and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Dispatch scheduler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in administration and scheduling. Use keywords from the job description to show we’re looking for someone who fits the bill!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you’re excited about the role and how your skills align with what we need. Keep it friendly and professional.
Show Off Your Communication Skills:Since this role involves liaising with customers and internal teams, make sure your application reflects your strong communication skills. A clear and concise writing style will go a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Antal International Network
✨Know Your Stuff
Make sure you brush up on your knowledge of SAP and ServiceMax. Familiarise yourself with how these systems work, as you'll likely be asked about your experience with them during the interview. Being able to discuss specific examples of how you've used these tools in previous roles will really impress.
✨Show Off Your Organisation Skills
As a Dispatch Coordinator, organisation is key. Prepare to share examples of how you've managed schedules or coordinated tasks in the past. Think about times when you had to juggle multiple priorities and how you kept everything on track. This will demonstrate your ability to handle the role's responsibilities.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. You might want to prepare a few scenarios where you successfully liaised with customers or internal teams, showcasing your ability to keep everyone informed and engaged.
✨Be Ready to Adapt
Flexibility is a big part of this role, so be prepared to discuss how you've adapted to changes in the workplace before. Whether it’s adjusting to new software or handling unexpected challenges, showing that you're adaptable will resonate well with the interviewers.
