At a Glance
- Tasks: Deliver exceptional customer service in a supportive team environment.
- Company: Join an amazing global company with a positive work culture.
- Benefits: Earn £13.00 per hour, enjoy hybrid working, and free perks on-site.
- Other info: Comprehensive training and fun team events await you!
- Why this job: Make a real difference in digital banking without pressure on metrics.
- Qualifications: Passion for helping others and strong communication skills.
The predicted salary is between 26000 - 27000 £ per year.
Join an Amazing Global Company!
Temp-to-Perm Hybrid Opportunity
Are you passionate about delivering exceptional customer service and excited by the world of digital banking? We're looking for talented individuals to join a supportive and thriving Customer Support Team. This is a unique chance to be part of something truly special while enjoying the best of both in-office and remote working!
Position Details:
- Hourly Pay: £13.00 per hour
- Working Hours: Shifts are rotational, scheduled in advance:
- 08:00–16:00
- 09:00–17:00
- 10:00–18:00
- 12:00–20:00
- Hybrid Model: After training, enjoy 3 days in-office and 2 days from home each week.
Why You’ll Love This Role:
- Positive Work Environment: Join a team that genuinely values and nurtures its staff and customers.
- Quality Over Quantity: Deliver top-notch service without the pressure of meeting call volume or duration targets.
- Perks on Site: Free parking, tea, coffee, and a relaxing breakout area.
- Comprehensive Training: Full training provided, with ongoing support from approachable and supportive managers.
- Fun Extras: Enjoy team events and treats like pizza in the office!
- Accessible Location: Excellent transport links make commuting a breeze.
About the role:
This is not your average call centre job! Here, you’ll be delivering a service that prioritises customer satisfaction over metrics. From helping customers open accounts to resolving inquiries and supporting daily account processes, you’ll be empowered to make a real difference.
Your Day-to-Day:
- Answer and manage customer calls, delivering helpful and friendly service.
- Build strong relationships, resolving inquiries with care and professionalism.
- Take ownership of issues, ensuring accurate and timely resolutions.
- Document all interactions in line with compliance policies.
- Deliver quality outcomes, measured through call recordings and audits.
What We’re Looking For:
- Positive, adaptable individuals with a passion for helping others.
- Excellent communicators with strong interpersonal skills.
- Problem-solvers with good analytical abilities.
- Experience in banking or customer service is a bonus but not required!
Customer Services - July start date employer: Antal International Network
Join a dynamic and supportive team at a leading global digital banking company, where exceptional customer service is at the heart of our mission. Enjoy a positive work environment that prioritises quality over quantity, with comprehensive training and ongoing support to help you thrive. With a hybrid working model, excellent transport links, and fun team events, this role offers a unique opportunity for personal and professional growth in a rewarding setting.
Contact Details:
Antal International Network Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services - July start date
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about them.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve helped someone or solved a problem. Be ready to share these stories during interviews to showcase your passion for helping others.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral when you apply through our site.
✨Tip Number 4
Prepare for the interview by practising common questions. Focus on your communication skills and how you handle challenges. Remember, we want to see your personality shine through!
We think you need these skills to ace Customer Services - July start date
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Services role. Highlight any relevant experience or skills that show you're passionate about delivering exceptional customer service, just like we do at StudySmarter!
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your enthusiasm for helping others and how you can contribute to our positive work environment.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Antal International Network
✨Know the Company
Before your interview, take some time to research the company and its values. Understand their approach to customer service and digital banking. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Services role is all about communication, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you’ve successfully resolved customer issues or built strong relationships. This will demonstrate your interpersonal skills and problem-solving abilities.
✨Prepare for Common Questions
Think about common interview questions related to customer service, such as how you handle difficult customers or what quality you think is most important in customer support. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what success looks like in this role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.
