At a Glance
- Tasks: Support customers through calls, SMS, email, and chat to resolve financial issues.
- Company: Dynamic financial services organisation transforming customer support.
- Benefits: Competitive salary, amazing bonuses, hybrid work, and career progression.
- Other info: Join a supportive team that values innovation and personal growth.
- Why this job: Make a real difference in customers' lives while advancing your career.
- Qualifications: Experience in collections or financial services and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen for a Collections Advisor to join a high-growth, forward-thinking financial services organisation based in Milton Keynes. This dynamic business is transforming the future of customer support within consumer finance. With a strong focus on empathy, innovation, and compliance, they are seeking someone who can confidently handle challenging conversations and turn them into positive outcomes for both customers and the business.
The Role
You will be responsible for supporting customers across multiple communication channels including phone, SMS, email, and online chat. Your role will be to help customers resolve outstanding balances in a professional, compliant, and customer-focused manner. Whether working with individuals experiencing financial difficulty or guiding customers through repayment options, you will play a key role in helping people regain control of their finances.
Key Responsibilities
- Making outbound and receiving inbound calls to discuss and resolve overdue payments
- Communicating with customers through SMS, email, and webchat
- Offering practical, FCA-compliant solutions to customers in financial difficulty
- Making informed decisions that balance customer needs and business objectives
- Maintaining high standards of service, professionalism, and compliance
- Ensuring full adherence to internal procedures and FCA regulatory requirements
- Supporting wider business teams when required
The Ideal Candidate
- Previous experience in Collections, Credit Control, or Financial Services customer support
- Strong understanding of FCA regulations and Treating Customers Fairly (TCF)
- Confident handling sensitive or difficult conversations with empathy and resilience
- Excellent verbal and written communication skills
- Strong IT skills, including proficiency in Microsoft Office
- Ability to prioritise workload, work well under pressure, and maintain attention to detail
- A proactive, positive attitude with a willingness to go above and beyond
What’s On Offer
- Competitive base salary
- Amazing annual bonus scheme
- Guaranteed annual salary review
- Clear career progression opportunities within a growing business
- Hybrid working model
- Comprehensive benefits package including private healthcare and discounted gym memberships
- Ongoing training and development within a supportive environment
- A collaborative culture that values innovation and continuous improvement
All applicants will be subject to basic criminal record and credit checks in line with UK government pre-employment screening standards. This is more than just a collections role — it is an opportunity to join a business that genuinely values its people and is committed to making a positive difference in customers’ lives. Apply now to advance your career in financial services.
Customer Service Advisor - Financial Services employer: Antal International Network
Join a high-growth financial services organisation in Milton Keynes that prioritises empathy, innovation, and compliance. With a competitive salary, amazing annual bonuses, and a hybrid working model, this company fosters a collaborative culture that values employee development and offers clear career progression opportunities. Experience ongoing training in a supportive environment where your contributions make a meaningful impact on customers' lives.
Contact Details:
Antal International Network Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Financial Services
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Customer Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your FCA knowledge and think about how you would handle challenging conversations with customers. Practising your responses will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've successfully resolved customer issues in the past, especially in financial services. This will demonstrate your ability to handle sensitive situations with empathy and professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor - Financial Services
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in financial services and collections. We want to see how your skills align with the role, so don’t be shy about showcasing your FCA knowledge and any relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can bring empathy and innovation to our team. Keep it concise but impactful—let us know why you’re the perfect fit!
Showcase Your Communication Skills:Since this role involves handling sensitive conversations, make sure your written application reflects your excellent communication skills. We love clear, professional language that shows you can connect with customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy—just follow the prompts!
How to prepare for a job interview at Antal International Network
✨Know Your FCA Regulations
Make sure you brush up on your knowledge of FCA regulations and Treating Customers Fairly (TCF). This will not only show that you understand the industry but also demonstrate your commitment to compliance, which is crucial for the role.
✨Practice Empathy in Conversations
Since you'll be handling sensitive conversations, practice responding with empathy. Role-play with a friend or family member to get comfortable with turning challenging discussions into positive outcomes. This will help you stand out as a candidate who truly cares about customer welfare.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers in previous roles. Whether it’s through phone calls, emails, or online chats, being able to articulate your experience will highlight your suitability for the position.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've successfully resolved issues for customers, especially in financial contexts. Be ready to discuss these scenarios during the interview to showcase your ability to balance customer needs with business objectives.
