Overview
As a Salesforce Business Analyst, you will drive the ongoing development and optimization of the Salesforce platform within the Digital and Technology team. You translate business needs into functional specifications and user stories, collaborate with Developers, Product Owners and stakeholders, and support testing and UAT. You analyse processes and identify efficiency gains through automation, contributing to reporting and data quality improvements. This role offers a chance to influence digital transformation and improve user experience across the business.
Responsibilities
- Lead the gathering, analysis and documentation of requirements for Salesforce enhancements and projects
- Translate business needs into functional specifications and user stories for engineering teams
- Collaborate with Developers, Product Owners and stakeholders to deliver Salesforce solutions
- Analyse existing processes and identify efficiency improvements via Salesforce automation and optimisation
- Support Salesforce configuration changes, releases, testing and User Acceptance Testing (UAT)
- Produce and maintain business requirements, process maps, workflows and solution documentation
- Support user engagement, change management and adoption of new Salesforce features
- Contribute to Salesforce reporting, dashboards and data quality improvements
Key requirements
- Proven experience as a Business Analyst on Salesforce implementations, enhancements or transformation projects
- Strong understanding of Salesforce functionality, including CRM processes, workflows, reporting and data structures
- Experience gathering, documenting and prioritising business requirements
- Knowledge of Salesforce best practice and platform capabilities
- Experience supporting system testing and User Acceptance Testing (UAT)
- Strong stakeholder management and communication skills
- Excellent analytical and problem-solving abilities
- Experience with Excel, reporting and data analysis
- Knowledge of Power BI, Tableau or other business intelligence tools would be advantageous
- Stakeholder management
- Communication
- Analytical thinking
- Salesforce
- Excel
- Power BI
Business Analyst employer: Antal International Network
As a leading international bank based in London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our commitment to excellence is reflected in our competitive salary packages and comprehensive benefits, ensuring that our team members are well-supported in their professional journeys. Joining us as the Chief Risk Officer means becoming an integral part of our Executive Management Team, where you will have the opportunity to shape our risk strategy and contribute to the long-term success of a respected institution in the banking sector.
Contact Details:
Antal International Network Recruitment Team
