At a Glance
- Tasks: Lead and motivate a dynamic team while managing client expectations and performance.
- Company: Join a growing management team in a supportive and collaborative environment.
- Benefits: Competitive pay, opportunities for progression, and a chance to make a real impact.
- Other info: Flexible hours with potential for 24/7 support during major incidents.
- Why this job: Be the driving force behind a motivated team and enhance client satisfaction.
- Qualifications: Strong communication skills, IT proficiency, and a passion for team motivation.
The predicted salary is between 13.22 - 13.22 £ per hour.
Due to expansion, we are looking to grow our successful management team on the Middle Floor. This is a great opportunity to join us as a Team Manager working at our Church Street Office. You will be supporting the team and working closely with our clients to ensure that their needs are met, and the team is motivated to perform at their best.
THE ROLE
- Motivate the Team by delivering daily briefs and giving encouragement
- Reporting and providing feedback to the Operations Manager
- Managing Client expectations and reporting to them on a daily basis
- Performance Management of Agents (coaching, feedback, GROW Plans)
- Managing agents conduct through ROD’s & Disciplinary Meetings
- Completing Return-To-Work Interviews and managing staff absence
- Providing on-going training & coaching for the team
- Other reasonable ad-hoc duties
- Resolving customer escalations through manager call backs
- Agent Support: Provide guidance and assistance to agents handling complex or escalated tickets, ensuring they have the necessary information and tools to resolve customer issues
ESSENTIAL SKILLS
- You must be hard working, self-motivated and dedicated
- You must be able to demonstrate excellent communication skills (verbal and written)
- You must have great IT skills as within this role you will be supporting staff using multiple systems.
- Excellent spelling and grammar
- Have great analytical skills and attention to detail
- Have the ability to motivate a Team to achieve all relevant KPI’s
HOURS / CONTRACT
- Full-time 40 hours a week, you would be required to be fully flexible between Monday - Sunday 8am-8pm (40 hours per week)
- However, you must be prepared to provide 24/7 flexibility should major incidents such as severe weather, natural disasters or widespread power outages require additional support.
- This is an office based role, so you must be based within a reasonable commuting distance (45 minutes travel time) of our Church Street Office.
- Contract – Secondment Position
PAY
This role starts at £13.22 per hour plus pay progression.
Team Manager in Sheffield employer: Ant Marketing
Ant Marketing is an exceptional employer, offering a supportive and friendly work environment in the heart of Sheffield City Centre. With a focus on meaningful work, employees have the opportunity to make a real difference in the lives of vulnerable customers while benefiting from full paid training and career development opportunities within a growing organisation. The modern office facilities and commitment to employee well-being make it an attractive place for those looking to thrive in a compassionate and dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ant Marketing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ant Marketing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Manager in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ant Marketing:Your cover letter is your chance to shine! Tell us why you want to work at Ant Marketing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ant Marketing!
How to prepare for a job interview at Ant Marketing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
