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- Tasks: Handle inbound and outbound calls while delivering top-notch customer service.
- Company: Leading customer service provider in Sheffield with a supportive team.
- Benefits: Comprehensive training, flexible hours, and a chance to develop your skills.
- Why this job: Join a dynamic team and make a difference in customer experiences.
- Qualifications: Comfortable speaking on the phone and basic computer skills required.
- Other info: Temporary position with opportunities for growth and learning.
The predicted salary is between 28800 - 43200 £ per year.
A leading customer service provider in Sheffield is seeking full-time Customer Service Advisors to join their team. This role involves taking inbound and making outbound calls, providing excellent customer service, and updating records.
Applicants should be comfortable speaking on the phone and have basic computer skills. While previous call centre experience is a plus, it is not essential as comprehensive training will be provided. This is a temporary position requiring flexibility within agency hours.
Inbound Customer Service Advisor – Entry Level (Sheffield) employer: Ant Marketing
Contact Detail:
Ant Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Advisor – Entry Level (Sheffield)
✨Tip Number 1
Practice your phone skills! Since this role involves a lot of talking on the phone, grab a friend and do some mock calls. This will help you feel more confident when it comes to the real deal.
✨Tip Number 2
Show off your customer service skills! Think about times you've helped someone out or solved a problem. Be ready to share these examples during your chat with the hiring team.
✨Tip Number 3
Flexibility is key! Make sure to highlight your availability during the interview. They’re looking for someone who can adapt to different hours, so let them know you’re up for it!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get your application noticed. Plus, we’re here to support you every step of the way in landing that job!
We think you need these skills to ace Inbound Customer Service Advisor – Entry Level (Sheffield)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to help customers. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to customise your application to fit the job description. Highlight any relevant skills or experiences, even if they’re not from a call centre. We love seeing how your unique background can contribute to our team!
Keep It Clear and Concise: We appreciate a straightforward application. Keep your language clear and to the point, and avoid unnecessary jargon. This will make it easier for us to see why you’d be a great fit for the Inbound Customer Service Advisor role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Ant Marketing
✨Know the Company
Before your interview, take some time to research the customer service provider. Understand their values, mission, and what sets them apart in Sheffield. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Phone Skills
Since the role involves a lot of phone communication, practice speaking clearly and confidently. You could even do mock calls with a friend or family member. This will help you feel more comfortable during the interview when discussing your phone skills.
✨Highlight Your Flexibility
This position requires flexibility within agency hours, so be prepared to discuss your availability. Think about how you can demonstrate your willingness to adapt to different schedules and how that aligns with the company's needs.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service, such as how you would handle a difficult customer. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and ability to provide excellent service.
