French Speaker - Temporary Inbound Customer Services WFH in Sheffield

Are you a fluent French speaker looking for a remote customer service role? Join Ant Marketing Ltd and work with a friendly international team.

About the Job

As a Customer Service Advisor you will respond to phone calls, online queries and emails, providing written and spoken support to French customers.

Benefits

• £13.00 per hour + £2.50 unsociable hour uplift (6PM-1AM)
• Training and development in our state‑of‑the‑art training academy
• Access to the Employee Benefits Platform, saving an average of £1,000 per year (automatic after four weeks)

About You

• Fluent in French & English (written and spoken)
• Excellent written communication and customer service skills
• Able to work at a fast pace while maintaining high quality
• Fluency test required as part of the interview process

What will you be doing?

• Providing customer service for French customers, responding to emails and calls, handling consumer complaints
• Maintaining a high standard of quality and fairness in customer interactions
• Reporting to your Team Manager
• Escalating issues to relevant internal/external teams using correct procedures
• Representing the brand and ensuring customer satisfaction
• Written communication with customers in French and English

Hours of Work

• Full time, flexible between Monday – Friday 8am-8pm, 37.5 hours per week (excluding Christmas Day, Boxing Day and New Year’s Day)
• Contract – Temporary
• You must complete full‑time training remotely