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- Tasks: Provide top-notch customer service in Danish and English via calls, emails, and social media.
- Company: Join a friendly international team at Ant Marketing Ltd.
- Benefits: Earn £12.50 per hour, enjoy 28 days holiday, and work remotely after training.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Fluent in Danish and English with excellent communication skills.
- Other info: Flexible hours and opportunities for career growth within the company.
The predicted salary is between 10 - 15 £ per hour.
Are you a Fluent Danish Speaker looking for a Remote customer service role to really make your own? Would you like the opportunity to work with a friendly international team working alongside people from all over the world? Do you have the passion and drive to play to your career ambitions and strengths whilst being well rewarded for your contribution? Then come join us at Ant Marketing Ltd. We’re waiting to welcome you to our friendly team.
About The Job
As one of our Customer Service Advisors you will be responding to phone calls, online queries via email and other social media channels (WhatsApp & Live Chat) in Danish & English. This role includes customer communication in a written format so you need to be comfortable using a PC and have good typing and grammar skills. We are a welcoming, friendly team and we want to show you how working in customer services can be a rewarding career. We’ll give you all the training you need to succeed.
What you’ll get:
- £12.50 Per Hour
- A hybrid role with the possibility to work fully remote after on site training and support
- 28 days (including statutory) holiday which increases with length of service
- You'll receive up-to-date training and development in our state of the art training academy. We will nurture your talent, to develop your skills and your career with us
- We have a track record of promoting from within, and many of our senior managers started in calling positions, so they understand the importance of every role within the team
About You
- Will be fluent in Danish & English – written and spoken
- Have excellent written communication and customer service skills
- Able to work at a fast pace, but also maintain a high standard of quality
- Candidates will only be considered for the role once a fluency test has been conducted and passed - This is part of the interview process.
What will you be doing?
- Responding to emails, WhatsApp and Live Chat messages and answering calls from consumers regarding queries and appropriate dealing with consumer complaints.
- Maintaining a high standard of quality work to ensure that customers are treated fairly
- Reporting to your Team Manager
- Where necessary, refer issues to relevant internal/external departments and stakeholders using correct escalation procedures
- Representing the brand well and ensuring customers are kept satisfied
- Written communication with customers in Danish and English
Hours of work:
Full time flexible between Monday – Friday 8am-6pm, 37.5 hours per week. You must be able to complete 2 week full time training - Remotely.
Fluent Danish Speaker - Customer Services WFH in Sheffield employer: Ant Marketing
Contact Detail:
Ant Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fluent Danish Speaker - Customer Services WFH in Sheffield
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone at Ant Marketing Ltd. A personal connection can really help you stand out in the crowd.
✨Tip Number 2
Practice makes perfect! Brush up on your Danish and English communication skills. You’ll be responding to customers in both languages, so being fluent and confident will give you a leg up during the interview process.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your passion for the role and how you can contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining our friendly team at Ant Marketing Ltd.
We think you need these skills to ace Fluent Danish Speaker - Customer Services WFH in Sheffield
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both Danish and English, make sure to highlight your language skills right at the start of your application. Use clear examples of how you've used these languages in previous roles or experiences.
Keep It Professional Yet Friendly: We want to see your personality shine through! While maintaining professionalism, don’t hesitate to let your friendly side show. This is a customer service role, so a warm tone can go a long way in your written application.
Be Clear and Concise: When writing your application, clarity is key. Make sure your sentences are easy to read and get straight to the point. We appreciate well-structured applications that demonstrate your excellent written communication skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ant Marketing
✨Brush Up on Your Danish
Since fluency in Danish is a must, make sure to practice your language skills before the interview. Try having conversations in Danish or even writing out responses to common customer service scenarios to boost your confidence.
✨Know the Company and Role
Do a bit of research on Ant Marketing Ltd. Understand their values, culture, and what they expect from a Customer Service Advisor. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around customer service scenarios. Prepare examples from your past experiences where you handled difficult customers or resolved issues effectively.
✨Show Off Your Tech Skills
Since the role involves using various communication channels, be ready to discuss your comfort level with technology. Mention any experience you have with live chat tools, email management, or social media platforms to demonstrate your readiness for the job.