Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate a sales team while managing client expectations and performance.
- Company: Join a growing company with a successful management team in a dynamic environment.
- Benefits: Enjoy a competitive salary, career progression, and a supportive team culture.
- Why this job: This role offers the chance to develop leadership skills and make a real impact.
- Qualifications: Must have previous Team Manager experience in sales or call centre environments.
- Other info: Full-time position with flexible hours; office-based near Church Street.
The predicted salary is between 26000 - 36400 £ per year.
Join to apply for the Outbound Sales Team Manager role at Ant Marketing
Due to expansion, we are looking to grow our successful management team. This is a great opportunity to join us as a Team Manager working at our Church Street Office. You will be supporting the team and working closely with our clients to ensure that their needs are met, and the team is motivated to perform at their best.
THE ROLE
- Motivate the Team by delivering daily briefs and giving encouragement
- Reporting and providing feedback to the Operations Manager
- Managing Client expectations and reporting to them on a daily basis
- Performance Management of Agents (coaching, feedback, GROW Plans)
- Managing agents conduct through ROD’s & Disciplinary Meetings
- Completing Return-To-Work Interviews and managing staff absence
- Providing on-going training & coaching for the team
- Other reasonable ad-hoc duties
- Resolving customer escalations through manager call backs
- Agent Support: Provide guidance and assistance to agents handling complex or escalated tickets, ensuring they have the necessary information and tools to resolve customer issues
Essential Skills
- You must be hard working, self-motivated and dedicated
- You must have Team Manager experience in either a call centre or f2f sales environment
- You must be able to demonstrate excellent communication skills (verbal and written)
- You must have great IT skills as within this role you will be supporting staff using multiple systems
- Excellent spelling and grammar
- Have great analytical skills and attention to detail
- Have the ability to motivate a Team to achieve all relevant KPI’s
HOURS / CONTRACT
- Full-time 40 hours a week
- You would be required to be fully flexible between Monday – Saturday 8am-8pm – (40 hours per week)
- This is an office based role, so you must be based within a reasonable commuting distance (45 minutes travel time) of our Church Street Office
- Contract – Permanent
PAY
- This role starts at £26,000 p.a. plus pay progression
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Business Development
Industries
- Outsourcing and Offshoring Consulting
Referrals increase your chances of interviewing at Ant Marketing by 2x
Get notified about new Sales Team jobs in Sheffield, England, United Kingdom.
#J-18808-Ljbffr
Outbound Sales Team Manager employer: Ant Marketing
Contact Detail:
Ant Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Sales Team Manager
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what drives us at StudySmarter will help you align your management style with our goals, making you a more attractive candidate.
✨Tip Number 2
Prepare to discuss specific examples of how you've motivated teams in the past. Highlighting your experience in performance management and coaching will demonstrate your capability to lead effectively.
✨Tip Number 3
Showcase your analytical skills by being ready to discuss how you've used data to drive team performance. This will illustrate your ability to meet KPIs and manage client expectations effectively.
✨Tip Number 4
Be prepared to talk about your approach to handling escalated customer issues. Sharing your strategies for resolving conflicts will highlight your problem-solving skills and commitment to customer satisfaction.
We think you need these skills to ace Outbound Sales Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams, particularly in a call centre or face-to-face sales environment. Use specific examples that demonstrate your ability to motivate and support team members.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job requirements, especially your communication skills and experience in performance management.
Showcase Relevant Skills: Emphasise your IT skills and analytical abilities in your application. Provide examples of how you've used these skills to improve team performance or resolve customer issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Ant Marketing
✨Showcase Your Leadership Skills
As an Outbound Sales Team Manager, you'll need to demonstrate your ability to motivate and manage a team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching techniques and how you’ve handled performance management.
✨Understand Client Management
Familiarise yourself with client management strategies. Be ready to discuss how you would handle client expectations and provide daily reports. Highlight any experience you have in managing client relationships effectively.
✨Demonstrate Strong Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and concisely. Be prepared to showcase your verbal and written communication skills through examples from your previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding escalated customer issues. Think of specific scenarios where you successfully resolved conflicts or improved team performance, and be ready to share these during the interview.
