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For Companies At a Glance
- Tasks: Handle inbound and outbound calls while delivering top-notch customer service.
- Company: Join a vibrant team in the heart of Sheffield City Centre.
- Benefits: Earn £12.21 per hour with full training provided and flexible hours.
- Why this job: Kickstart your career in customer service and develop valuable communication skills.
- Qualifications: No experience needed, just a friendly phone manner and computer skills.
- Other info: Enjoy a supportive environment with opportunities for growth.
Overview
Inbound/Outbound Customer Service Advisors
We are looking for a high volume of full-time Inbound Call Centre Agents to work for us.
You will be based at our Church Street office, located in Sheffield City Centre.
We are only able to consider applicants within a 1 hour commuting distance of our Sheffield Offices.
Please note this is an Office Based role.
Hours
- Monday – Friday 8am-8pm
- Between 37 – 40 Hours Per Week
Wage
- £12.21 Per Hour – This is paid on a monthly basis.
Responsibilities
- Taking Inbound & Making Outbound calls.
- Providing excellent customer service.
- Updating records.
- Escalating calls where necessary
Candidate requirements
- Comfortable in speaking on the phone
- Able to use a computer/laptop
- Previous call centre experience is an advantage, but not essential as full training will be given.
- Previous Customer Service experience is advantageous.
Contract Type: Temporary
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Inbound/Outbound Customer Service Advisors employer: Ant Marketing
Contact Detail:
Ant Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound/Outbound Customer Service Advisors
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on us. Understand our values and what we stand for. This will help you tailor your answers and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and give you a chance to showcase your problem-solving skills.
✨Tip Number 3
Be yourself during the interview! We want to see your personality shine through. Don’t be afraid to share your experiences and how they’ve shaped your customer service approach. Authenticity goes a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Inbound/Outbound Customer Service Advisors
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, especially in customer service or call centres. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Be Clear and Concise: When filling out your application, make sure your answers are clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple – just follow the prompts!
How to prepare for a job interview at Ant Marketing
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Inbound/Outbound Customer Service Advisor entails. Familiarise yourself with the responsibilities like taking calls and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You could even do mock calls with a friend or family member. This will help you feel more comfortable during the interview when discussing your phone skills and handling customer queries.
✨Showcase Your Customer Service Experience
Even if you don’t have call centre experience, think about any previous roles where you provided customer service. Be ready to share specific examples of how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to excel in the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to ask about the training process or what a typical day looks like for an advisor. It’s a great way to engage with the interviewer and leave a positive impression.