At a Glance
- Tasks: Assist customers via phone and email, ensuring satisfaction and high-quality service.
- Company: Join Ant Marketing Ltd., a friendly international team dedicated to customer service excellence.
- Benefits: Enjoy £12.21 per hour, flexible hours, 28 days holiday, and access to employee benefits.
- Why this job: This role offers growth opportunities, training, and a supportive work culture.
- Qualifications: Fluent in German and English, with strong communication skills and a passion for customer service.
- Other info: Flexible full-time hours, with a focus on promoting from within.
Are you a Fluent German Speaker looking for a Hybrid customer service role to really make your own? Would you like the opportunity to work with a friendly international team working alongside people from all over the world?
Do you have the passion and drive to play to your career ambitions and strengths whilst being well rewarded for your contribution?
Then come join us at Ant Marketing Ltd. we’re waiting to welcome you to our friendly team.
About the Job
As one of our Customer Service Advisors, you will be responding to phone calls and online queries via email. This role involves customer communication in written format, so you need to be comfortable using a PC and have good typing and grammar skills.
We are a welcoming, friendly team and want to show you how working in customer services can be a rewarding career. We’ll provide all the training you need to succeed.
We’ll give you:
- £12.21 Per Hour & Pay Progression is in place.
- 28 days (including statutory) holiday which increases with length of service.
- Up-to-date training and development in our state-of-the-art training academy, nurturing your talent and developing your skills and career with us.
- A track record of promoting from within; many senior managers started in calling positions and understand the importance of every role within the team.
- Access to our Employee Benefits Platform, where you can save an average of £1000 per year by channeling your existing spending through the platform. You will be automatically added once you have been with the business for four weeks.
About You
- Fluent in German & English – written and spoken.
- Excellent written communication and customer service skills.
- Able to work at a fast pace while maintaining high quality standards.
- Candidates will only be considered after passing a fluency test, which is part of the interview process.
What will you be doing?
- Responding to emails and answering calls regarding queries and issues.
- Maintaining high-quality work to ensure fair treatment of customers.
- Reporting to your Team Manager.
- Representing the brand well and ensuring customer satisfaction.
- Communicating with customers in German and English, both written.
Hours of work
- Full-time – Fully Flexible, Monday to Friday, 8 am – 6 pm, 37.5 – 40 hours per week.
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Inbound German Customer Service Advisor employer: Ant Marketing
Contact Detail:
Ant Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound German Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios in both German and English. This will help you respond confidently during the interview, showcasing your fluency and understanding of customer needs.
✨Tip Number 2
Practice your typing skills in both languages to ensure you can handle written communication efficiently. Being able to type quickly and accurately will set you apart as a strong candidate for this role.
✨Tip Number 3
Research Ant Marketing Ltd. and their customer service approach. Understanding their values and how they treat customers will allow you to align your answers with their expectations during the interview.
✨Tip Number 4
Prepare for the fluency test by reviewing common phrases and vocabulary used in customer service. This will not only boost your confidence but also demonstrate your commitment to the role.
We think you need these skills to ace Inbound German Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both German and English. Include specific examples of how you've used these language skills in previous roles, especially in customer service.
Showcase Communication Skills: Since the role requires excellent written communication, provide examples of your writing abilities. You could mention any experience with email correspondence or handling customer queries in writing.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Focus on customer service roles and any relevant training or certifications you have completed.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you're interested in the role and how your background makes you a great fit. Mention your passion for customer service and your desire to work in a friendly team environment.
How to prepare for a job interview at Ant Marketing
✨Brush Up on Your Language Skills
Since fluency in both German and English is crucial for this role, make sure to practice your language skills before the interview. You might be asked to demonstrate your proficiency, so consider preparing a few responses in both languages.
✨Familiarise Yourself with Customer Service Scenarios
Think about common customer service situations you might encounter and how you would handle them. Be ready to discuss your approach to resolving issues and ensuring customer satisfaction, as this will show your understanding of the role.
✨Showcase Your Communication Skills
As the job involves a lot of written communication, be prepared to demonstrate your writing abilities. You could be asked to respond to a mock email during the interview, so practice clear and concise writing that reflects good grammar and professionalism.
✨Research the Company Culture
Ant Marketing Ltd values a friendly and supportive team environment. Familiarise yourself with their company culture and be ready to discuss how you can contribute positively to the team. This will help you stand out as a candidate who aligns with their values.