At a Glance
- Tasks: Assist customers in German and English via phone and email, ensuring satisfaction.
- Company: Join a friendly international team at Ant Marketing.
- Benefits: Earn £12.50 per hour, enjoy 28 days holiday, and access employee benefits.
- Other info: Flexible full-time hours and a supportive work environment.
- Why this job: Kickstart your career in customer service with growth opportunities and training.
- Qualifications: Fluent in German and English with strong communication skills.
About The Job
As one of our Customer Service Advisors you will respond to phone calls and online queries via email. This role includes written customer communication, so you need to be comfortable using a PC and have good typing and grammar skills. We’re a welcoming, friendly team and we’ll give all the training you need to succeed.
We’ll Give You
- £12.50 per hour with progressive pay
- 28 days holiday (including statutory) increasing with length of service
- Up‑to‑date training and development in our state‑of‑the‑art training academy – we nurture your talent and help your career grow
- A track record of promotion from within – many senior managers started in calling positions
- Access to our Employee Benefits Platform, saving an average of £1,000 per year (automatic after four weeks with the company)
About You
- Fluent in German & English – written and spoken
- Excellent written communication and customer service skills
- Can work at a fast pace while maintaining high quality standards
- Candidates will be considered only after a fluency test has been conducted and passed (part of interview process)
What Will You Be Doing?
- Respond to emails and answer calls from consumers regarding queries and issues
- Maintain high quality work standards to ensure customers are treated fairly
- Report to your Team Manager
- Represent the brand well and keep customers satisfied
- Communicate in German and English
Hours of Work
- Full time – Fully flexible between Monday – Friday 8 pm‑6 pm, 37.5‑40 hours per week
Seniority Level
Entry level
Employment Type
Full‑time
Inbound German Customer Service Advisor in Sheffield employer: Ant Marketing
Ant Marketing Ltd. is an exceptional employer that values its employees by offering a supportive and inclusive work environment in Sheffield. With competitive pay, comprehensive training, and clear pathways for career advancement, we empower our team members to thrive and grow within the company. Join us to be part of a dynamic international team where your contributions are recognised and rewarded, making customer service a fulfilling career choice.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound German Customer Service Advisor in Sheffield
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ant Marketing. Understand their values, culture, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your German! Since this role requires fluency in both German and English, brush up on your language skills. Try role-playing common customer service scenarios with a friend or even in front of a mirror to build your confidence.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to demonstrate your excellent written and verbal communication abilities. Use clear examples from your past experiences to highlight how you've successfully handled customer queries.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only streamlines the process but also shows your enthusiasm for the role. Plus, it gives us a chance to see your application first-hand!
We think you need these skills to ace Inbound German Customer Service Advisor in Sheffield
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both German and English, make sure to highlight your language skills right at the start of your application. Use clear examples of how you've used these languages in previous roles or experiences.
Keep It Professional Yet Friendly:Remember, we’re looking for someone who can communicate well with customers. Your written application should reflect a friendly tone while maintaining professionalism. Think of it as a conversation with a customer – warm and approachable!
Proofread, Proofread, Proofread!:Good grammar and spelling are crucial for this position, so take the time to proofread your application. A few typos can give the wrong impression, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Ant Marketing
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure to practice your language skills before the interview. Try having conversations or writing emails in both languages to ensure you're comfortable and confident.
✨Know the Company Inside Out
Do a bit of research on Ant Marketing. Understand their values, culture, and what they do. This will not only help you answer questions better but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face in this role. Prepare examples from your past experiences where you successfully handled customer queries or complaints. This will demonstrate your problem-solving skills and ability to maintain quality under pressure.
✨Practice Your Typing and Grammar
As written communication is key in this role, spend some time honing your typing speed and grammar. You might even want to take a quick online test to see where you stand. Being able to communicate clearly and effectively in writing will set you apart.
