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- Tasks: Assist customers in German and English via calls and emails, ensuring top-notch service.
- Company: Join Ant Marketing Ltd., a friendly international team with a supportive culture.
- Benefits: Earn £12.21 per hour, enjoy 28 days holiday, and access great employee benefits.
- Why this job: Kickstart your career in customer service with training and growth opportunities.
- Qualifications: Fluent in German and English, with strong communication skills.
- Other info: Flexible working hours and a clear path for career progression.
Are you a Fluent German Speaker looking for a Hybrid customer service role to really make your own? Would you like the opportunity to work with a friendly international team working alongside people from all over the world?
Do you have the passion and drive to play to your career ambitions and strengths whilst being well rewarded for your contribution?
Then come join us at Ant Marketing Ltd. we’re waiting to welcome you to our friendly team.
About the Job
As one of our Customer Service Advisors you will be responding to phone calls and online queries via email. This role includes customer communication in a written format so you need to be comfortable using a PC and have good typing and grammar skills.
We are a welcoming, friendly team and we want to show you how working in customer services can be a rewarding career. We’ll give you all the training you need to succeed.
We’ll give you:
- £12.50 Per Hour & Pay Progression is in place.
- 28 days (including statutory) holiday which increases with length of service
- You\’ll receive up-to-date training and development in our state of the art training academy. We will nurture your talent, to develop your skills and your career with us
- We have a track record of promoting from within, and many of our senior managers started in calling positions, so they understand the importance of every role within the team
- Access to our Employee Benefits Platform, where you can save an average of £1000 per year by channelling your existing spending through the platform. (You will automatically be added, once you have been with the Business for four weeks)
About You
- Will be fluent in German & English– written and spoken
- Have excellent written communication and customer service skills
- Able to work at a fast pace, but also maintain a high standard of quality
- Candidates will only be considered for the role once a fluency test has been conducted and passed – This is part of the interview process.
What will you be doing?
- Responding to emails and answering calls from consumers regarding queries and issues.
- Maintaining a high standard of quality work to ensure that customers are treated fairly
- Reporting to your Team Manager
- Representing the brand well and ensuring customers are kept satisfied
- Written communication with customers in German and English
Hours of work
- Full time – Fully Flexible between Monday – Friday 8pm-6pm, 37.5 – 40 hours per week
#J-18808-Ljbffr
Inbound German Customer Service Advisor £12.21 Per Hour Sheffield, South Yorkshire employer: Ant Marketing
Contact Detail:
Ant Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound German Customer Service Advisor £12.21 Per Hour Sheffield, South Yorkshire
✨Tip Number 1
Get to know the company before your interview! Research Ant Marketing Ltd., their values, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their friendly team.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills, especially in customer service scenarios. You want to sound confident and professional when communicating with customers.
✨Tip Number 3
Prepare for common customer service questions. Think about how you would handle difficult situations or unhappy customers. Having a few examples ready will help you shine during the interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Inbound German Customer Service Advisor £12.21 Per Hour Sheffield, South Yorkshire
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both German and English, make sure to highlight your language skills right at the top of your application. Use clear examples of how you've used these languages in previous roles or experiences.
Keep It Professional Yet Friendly: We want to see your personality shine through! While maintaining professionalism, don’t hesitate to let your friendly side show. This is a customer service role, so a warm tone can go a long way in your written application.
Proofread, Proofread, Proofread!: Good grammar and spelling are crucial for this position. Before hitting send, take a moment to proofread your application. You could even ask a friend to read it over to catch any mistakes you might have missed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ant Marketing
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure to practice your language skills before the interview. Try having conversations or writing emails in both languages to ensure you're comfortable and confident.
✨Know the Company and Role
Do a bit of research on Ant Marketing Ltd. and understand their values and what they offer. Familiarise yourself with the customer service role and think about how your skills align with their needs. This will help you answer questions more effectively.
✨Prepare for Common Customer Service Scenarios
Think about potential customer queries you might face in this role and how you would handle them. Be ready to demonstrate your problem-solving skills and show that you can maintain a high standard of quality work under pressure.
✨Show Your Passion for Customer Service
During the interview, express your enthusiasm for helping customers and your desire to grow within the company. Share examples from your past experiences where you went above and beyond to assist a customer, as this will highlight your commitment to excellent service.