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- Tasks: Engage with customers via phone, email, and social media in Italian and English.
- Company: Join Ant Marketing Ltd, a friendly team based in Sheffield City Centre.
- Benefits: Earn £12.21 per hour, enjoy 20 days holiday, and access employee perks.
- Why this job: Develop your skills in a supportive environment with opportunities for career growth.
- Qualifications: Fluent in Italian and excellent communication skills in English and French required.
- Other info: Flexible full-time hours between Monday-Sunday, with potential hybrid working options.
Do you have the passion and drive to pursue your career ambitions and strengths while being well rewarded for your contribution? Then come join us at Ant Marketing Ltd. We’re waiting to welcome you to our friendly team.
This position is based at our Church Street Site in Sheffield City Centre. All applicants are required to be within a 1-hour commute of our Sheffield offices. Training & Grad bay will be completed on-site. Once completed, you may have the option to work on a hybrid model, combining home and site working each week.
About the Job
As one of our Customer Service Advisors, you will respond to phone calls, online queries via email, and social media channels. This role involves customer communication in written format, so you need to be comfortable using a PC and have good typing and grammar skills.
We’ll give you:
- £12.21 per hour, plus a pay progression plan.
- 20 days holiday, increasing with length of service, plus 8 bank holidays (in lieu if scheduled to work).
- We provide up-to-date training and development in our state-of-the-art training academy. We nurture your talent to develop your skills and career with us. We have a track record of promoting from within, with many senior managers starting in entry-level calling positions, understanding the importance of every role.
- Access to our Employee Benefits Platform, where you can save an average of £1000 per year by channeling your existing spending through the platform. You will be automatically added once you have been with the business for four weeks.
About You
- Fluent in Italian – written and spoken.
- Excellent written communication and customer service skills in English and French.
- Able to work at a fast pace while maintaining a high standard of quality.
What Will You Be Doing?
- Responding to emails and answering calls from customers regarding their online orders.
- Maintaining a high standard of quality work to ensure customers are treated fairly.
- Reporting to your Team Manager.
- Referring issues to relevant internal/external departments using correct escalation procedures.
- Representing the brand well and ensuring customer satisfaction.
- Communicating in Italian & English with customers in written form.
Hours of Work
Full-time, flexible between Monday – Sunday, 7AM-8PM. Contract: Permanent.
Join us and represent global brands while delivering excellent customer service.
Inbound Fluent Italian Speaker – Fully Flexible between Monday-Sunday 7am-8pm FT employer: Ant Marketing
Contact Detail:
Ant Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Fluent Italian Speaker – Fully Flexible between Monday-Sunday 7am-8pm FT
✨Tip Number 1
Familiarise yourself with the company culture at Ant Marketing Ltd. Understanding their values and mission can help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Brush up on your customer service skills, especially in handling queries in both Italian and English. Practising common customer scenarios can prepare you for real-life situations you'll encounter in the role.
✨Tip Number 3
Since the role requires flexibility, be ready to discuss your availability during the interview. Highlighting your willingness to work various shifts can make you a more attractive candidate.
✨Tip Number 4
Prepare to demonstrate your typing and grammar skills in both Italian and English. You might be asked to complete a quick assessment or provide examples of your written communication during the interview process.
We think you need these skills to ace Inbound Fluent Italian Speaker – Fully Flexible between Monday-Sunday 7am-8pm FT
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in Italian and any relevant customer service experience. Emphasise your written communication skills, as this role requires strong grammar and typing abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work in a fast-paced environment. Mention your flexibility in working hours and your commitment to maintaining high-quality standards.
Showcase Relevant Skills: In your application, clearly outline your proficiency in both English and Italian, especially in written communication. Provide examples of how you've successfully handled customer queries in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. This is crucial for demonstrating your attention to detail and professionalism.
How to prepare for a job interview at Ant Marketing
✨Showcase Your Language Skills
Since the role requires fluency in Italian, make sure to demonstrate your language proficiency during the interview. You might be asked to converse in Italian, so practice common customer service scenarios beforehand.
✨Highlight Your Customer Service Experience
Prepare examples from your past experiences where you successfully handled customer queries or complaints. This will show that you understand the importance of customer satisfaction and can maintain high standards of quality work.
✨Familiarise Yourself with the Company
Research Ant Marketing Ltd. and their values. Understanding their approach to customer service and their commitment to employee development will help you align your answers with what they are looking for.
✨Prepare for Flexibility Questions
As the position requires flexibility in working hours, be ready to discuss your availability. Highlight your willingness to adapt to different shifts and how you manage your time effectively.
