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- Tasks: Join us as a Customer Service Advisor, handling calls and online queries in French and English.
- Company: Ant Marketing Ltd is a friendly team based in Sheffield, dedicated to excellent customer service.
- Benefits: Earn £12.21-£12.50 per hour, enjoy 20 days holiday plus bank holidays, and access employee perks.
- Why this job: This role offers flexible hours, career growth opportunities, and a supportive training environment.
- Qualifications: Fluency in French and English, strong communication skills, and the ability to work at a fast pace.
- Other info: Permanent contract with flexible working hours between Monday-Sunday, 7am-8pm.
Inbound Fluent French Speaker – Fully Flexible between Monday-Sunday 7am-8pm
Inbound Fluent French Speaker – Fully Flexible between Monday-Sunday 7am-8pm
1 month ago Be among the first 25 applicants
Do you have the passion and drive to play to your career ambitions and strengths whilst being well rewarded for your contribution?
Then come join us at Ant Marketing Ltd we’re waiting to welcome you to our friendly team.
This position is based at our Church Street Site in the Sheffield City Centre and all applicants are required to be within a 1-hour commute of our Sheffield offices.
Training & Grad bay will be completed on site, once completed you may have the option to work on a hybrid model where you would do a mixture of home and site working each week.
About The Job
As one of our Customer Service Advisors you will be responding to phone calls, online queries via email and other social media channels. This role includes customer communication in a written format so you need to be comfortable using a PC and have good typing and grammar skills.
We’ll Give You
- £12.21-£12.50 Per Hour (Experience Depending), Plus a pay progression plan in place.
- 20 days holiday which increases with length of service plus 8 days bank holiday (in lieu if you are scheduled to work).
- You\’ll receive up-to-date training and development in our state of the art training academy. We will nurture your talent, to develop your skills and your career with us
- We have a track record of promoting from within, and many of our senior managers started in calling positions, so they understand the importance of every role within the team
- Access to our Employee Benefits Platform, where you can save an average of £1000 per year by channelling your existing spending through the platform. (You will automatically be added, once you have been with the Business for four weeks)
About You
- Will be fluent in French – written and spoken
- Have excellent written communication and customer service skills in English and French.
- Able to work at a fast pace, but also maintain a high standard of quality
WHAT WILL YOU BE DOING?
- Responding to emails and answering calls from customers regarding their online orders
- Maintaining a high standard of quality work to ensure that customers are treated fairly
- Reporting to your Team Manager
- Where necessary, refer issues to relevant internal /external department using correct escalation procedures
- Representing the brand well and ensuring customers are kept satisfied
- Written communication with customers in French & English
HOURS OF WORK
- Full time flexible between Monday – Sunday 7AM-8PM.
CONTRACT
Permanent
Join us and you will be representing global brands and delivering excellent customer service.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Marketing, Public Relations, and Writing/Editing
-
Industries
Outsourcing and Offshoring Consulting
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Inbound Fluent French Speaker – Fully Flexible between Monday-Sunday 7am-8pm employer: Ant Marketing
Contact Detail:
Ant Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Fluent French Speaker – Fully Flexible between Monday-Sunday 7am-8pm
✨Tip Number 1
Make sure to highlight your fluency in both French and English during any conversations or interviews. Practising common customer service scenarios in both languages can help you feel more confident and prepared.
✨Tip Number 2
Familiarise yourself with the company’s values and customer service approach. This will allow you to align your responses and demonstrate that you understand what they are looking for in a candidate.
✨Tip Number 3
Be ready to discuss your availability and flexibility, as this role requires working between Monday and Sunday. Showing that you can adapt to their scheduling needs will make you a more attractive candidate.
✨Tip Number 4
Prepare questions about the training and development opportunities available. This shows your eagerness to grow within the company and can set you apart from other candidates.
We think you need these skills to ace Inbound Fluent French Speaker – Fully Flexible between Monday-Sunday 7am-8pm
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both French and English. Include specific examples of how you've used these language skills in previous roles, especially in customer service or communication.
Showcase Customer Service Experience: Detail any previous experience you have in customer service roles. Highlight your ability to handle queries effectively and maintain high standards of communication, as this is crucial for the position.
Tailor Your CV: Customise your CV to reflect the job description. Focus on relevant skills such as typing speed, grammar proficiency, and your ability to work in a fast-paced environment. Use keywords from the job listing to catch the employer's attention.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you're a great fit for the role. Mention your passion for customer service and your flexibility in working hours, as well as your eagerness to contribute to the team at Ant Marketing Ltd.
How to prepare for a job interview at Ant Marketing
✨Brush Up on Your French
Since the role requires fluency in French, make sure to practice your speaking and writing skills. Prepare to answer questions in both French and English during the interview to demonstrate your proficiency.
✨Showcase Your Customer Service Skills
Be ready to discuss your previous customer service experiences. Highlight specific examples where you successfully resolved issues or provided exceptional service, as this will be crucial for the role.
✨Familiarise Yourself with the Company
Research Ant Marketing Ltd and understand their values, mission, and the brands they represent. This knowledge will help you tailor your answers and show your genuine interest in the company.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to handle difficult customers or manage multiple tasks, and be prepared to explain your thought process.
