At a Glance
- Tasks: Handle inbound calls and deliver top-notch customer service daily.
- Company: Join a dynamic team in the heart of Sheffield City Centre.
- Benefits: Enjoy a competitive wage of Β£12.21 per hour with full training provided.
- Why this job: Perfect for those who love helping others and thrive in a fast-paced environment.
- Qualifications: No experience needed; just bring your phone skills and a positive attitude!
- Other info: Office-based role with flexible hours, including weekends.
Inbound Customer Service Advisors
We are looking for a high volume of full-time Inbound Call Centre Agents to work for us.
You will be based at our Church Street office, located in Sheffield City Centre.
We are only able to consider applicants within a 1 hour commuting distance of our Sheffield Offices.
Please note this is an Office Based role.
HOURS:
- Monday – Friday 8am-8pm & Saturday 8am-6pm/ 1-3 weekends
- Between 37 – 40 Hours Per Week
WAGE:
- £12.21 Per Hour – This is paid on a monthly basis.
RESPONSIBILITIES:
- Taking inbound callsand providing excellent customer service.
- Updating records.
- Escalating calls where necessary
CANDIDATE REQUIREMENTS :
- Comfortable in speaking on the phone
- Able to use a computer/laptop
- Previous call centre experience is an advantage, but not essential as full training will be given.
- Previous Customer Service experience is advantageous.
CONTRACT TYPE :Permanent
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Inbound Customer Service Advisors employer: Ant Marketing
Contact Detail:
Ant Marketing Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Inbound Customer Service Advisors
β¨Tip Number 1
Familiarise yourself with common customer service scenarios. Understanding how to handle various situations can help you stand out during the interview process.
β¨Tip Number 2
Practice your phone communication skills. Since this role involves taking inbound calls, being articulate and confident on the phone will be crucial in demonstrating your suitability.
β¨Tip Number 3
Research our company values and customer service philosophy. Showing that you align with our mission can make a positive impression during your interactions with us.
β¨Tip Number 4
Prepare questions to ask during your interview. This shows your interest in the role and helps you assess if weβre the right fit for you as well.
We think you need these skills to ace Inbound Customer Service Advisors
Some tips for your application π«‘
Tailor Your CV: Make sure your CV highlights any relevant customer service experience, especially if you've worked in a call centre before. Emphasise your communication skills and ability to handle high volumes of calls.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention why you want to work as an Inbound Customer Service Advisor and how your skills align with the responsibilities outlined in the job description.
Highlight Availability: Since the role requires flexibility with hours, clearly state your availability in your application. Mention your willingness to work weekends and evenings, as this is crucial for the employer.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ant Marketing
β¨Show Your Communication Skills
As an Inbound Customer Service Advisor, you'll be speaking to customers all day. Make sure to demonstrate your communication skills during the interview by speaking clearly and confidently. Practice active listening and respond thoughtfully to questions.
β¨Familiarise Yourself with the Company
Do a bit of research on the company before your interview. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in working for them.
β¨Prepare for Common Scenarios
Think about common customer service scenarios you might face and how you would handle them. Be ready to discuss your approach to resolving issues, managing difficult customers, and ensuring customer satisfaction.
β¨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare some insightful ones that show your enthusiasm for the role and your desire to contribute positively to the team. This could include questions about training, team dynamics, or growth opportunities.