At a Glance
- Tasks: Handle inbound calls and provide vital support during emergencies.
- Company: Ant Marketing, a compassionate team in Sheffield City Centre.
- Benefits: Earn £13.00 per hour with full training and career development.
- Other info: Join a supportive environment with flexible hours and modern office facilities.
- Why this job: Make a real difference by helping vulnerable customers in need.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 13 - 13 £ per hour.
Pay, Location & Hours
Pay: £13.00 per hour. Location: Church Street, Sheffield City Centre. Hours: Primarily Monday–Saturday, 8:00am–8:00pm.
About the Role
Ant Marketing is looking for compassionate and professional inbound customer service advisors to join our growing team at our Church Street office in Sheffield.
In this role you will handle inbound calls on behalf of our clients’ Priority Services Register (PSR).
The service provides vital support to vulnerable customers during power outages and emergency situations, making this a genuinely rewarding role where you can make a real difference.
As part of an emergency response service, the majority of shifts will be scheduled between Monday and Saturday, 8:00am–8:00pm.
However, all advisors must be prepared to provide 24/7 flexibility should major incidents such as severe weather, natural disasters or widespread power outages require additional support.
- What You’ll Be Doing
- Answering inbound calls from Priority Services Register customers.
- Providing reassurance, support and accurate information during emergency situations.
- Assessing customer needs and following the appropriate processes.
- Recording customer information accurately on internal systems.
- Working closely with colleagues to ensure customers receive the highest level of service.
- Remaining calm, professional and empathetic, particularly during high-pressure situations.
- What We’re Looking For
- Previous customer service experience, ideally within a contact centre or telephone‑based environment.
- Excellent communication and listening skills.
- A calm, empathetic and professional approach.
- Strong attention to detail and the ability to accurately record information.
- Good computer literacy and confidence using multiple systems.
- Reliability and flexibility, including the ability to support emergency response requirements when needed.
Please note you will need to have a Basic DBS check; this is arranged and funded by Ant Marketing.
What We Offer
- Full paid training and ongoing support.
- A supportive and friendly working environment.
- The opportunity to work on a meaningful campaign that genuinely helps vulnerable customers.
- Modern office facilities in Sheffield City Centre.
- Career development opportunities within a growing organisation.
If you enjoy helping others, stay calm under pressure, and want to be part of a team providing an essential service during times when customers need it most, we’d love to hear from you.
Apply today and become part of a team that makes a real difference when it matters most.
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Inbound Customer Service Advisor (Emergency Support Line) employer: Ant Marketing
Ant Marketing is an exceptional employer, offering a supportive and friendly work environment in the heart of Sheffield City Centre. With a focus on meaningful work, employees have the opportunity to make a real difference in the lives of vulnerable customers while benefiting from full paid training and career development opportunities within a growing organisation. The modern office facilities and commitment to employee well-being make it an attractive place for those looking to thrive in a compassionate and dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Customer Service Advisor (Emergency Support Line)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ant Marketing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ant Marketing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Inbound Customer Service Advisor (Emergency Support Line)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ant Marketing:Your cover letter is your chance to shine! Tell us why you want to work at Ant Marketing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ant Marketing!
How to prepare for a job interview at Ant Marketing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
