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For Companies At a Glance
- Tasks: Assist customers via phone, email, and social media while maintaining high service standards.
- Company: Join a friendly team in a rewarding customer service career.
- Benefits: Earn £12.50 per hour, enjoy remote work options, and receive 28 days holiday.
- Why this job: Develop your skills in a supportive environment with clear career progression.
- Qualifications: Fluent in French and English with strong communication skills.
- Other info: Flexible hours and comprehensive training provided to help you succeed.
About the Job
As one of our Customer Service Advisors you will be responding to phone calls, online queries via email and other social media channels (WhatsApp & Live Chat).
This role includes customer communication in a written format so you need to be comfortable using a PC and have good typing and grammar skills.
We are a welcoming, friendly team and we want to show you how working in customer services can be a rewarding career.
We’ll give you all the training you need to succeed.
We’ll give you
- £12.50 Per Hour + Pay Progression
- A hybrid role with the possibility to work fully remote after on site training and support
- 28 days (including statutory) holiday which increases with length of service
- You\’ll receive up-to-date training and development in our state of the art training academy. We will nurture your talent, to develop your skills and your career with us
- We have a track record of promoting from within, and many of our senior managers started in calling positions, so they understand the importance of every role within the team.
- Access to our Employee Benefits Platform, where you can save an average of £1000 per year by channelling your existing spending through the platform. (You will automatically be added, once you have been with the Business for four weeks)
About You
- Fluent in French and English – written and spoken
- Have excellent written communication and customer service skills
- Able to work at a fast pace, but also maintain a high standard of quality
- Candidates will only be considered for the role once a fluency test has been conducted and passed – This is part of the interview process.
What will you be doing?
- Responding to emails, WhatsApp and Live Chat messages and answering calls from consumers regarding queries and appropriate dealing with consumer complaints.
- Maintaining a high standard of quality work to ensure that customers are treated fairly
- Reporting to your Team Manager
- Where necessary, refer issues to relevant internal/external departments and stakeholders using correct escalation procedures
- Representing the brand well and ensuring customers are kept satisfied
- Written communication with customers in French and English
Hours of work
- Full time flexible between Monday – Friday 8am-6pm, 37.5 hours per week
- Contract – Permanent
- You must be able to complete 2 week full time training – Remotely
#J-18808-Ljbffr
French Speaker - Inbound Customer Services WFH employer: Ant Marketing
Contact Detail:
Ant Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaker - Inbound Customer Services WFH
✨Tip Number 1
Make sure you brush up on your French and English skills before the interview. We want to see you shine in both languages, so practice speaking and writing to show off your fluency!
✨Tip Number 2
Get familiar with our company culture and values. We’re all about being friendly and supportive, so showing that you align with our vibe can really help you stand out during the interview.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle different types of queries or complaints, as we love to see candidates who can think on their feet and provide great solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re excited to see what you bring to the table.
We think you need these skills to ace French Speaker - Inbound Customer Services WFH
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both French and English, make sure to highlight your language skills right at the start of your application. Use clear examples of how you've used these languages in previous roles or experiences.
Keep It Professional Yet Friendly: We’re all about a welcoming vibe here at StudySmarter, so let your personality shine through! While maintaining professionalism, don’t be afraid to show a bit of your friendly side in your written application.
Proofread, Proofread, Proofread!: Good grammar and typing skills are key for this role. Before hitting send, take a moment to proofread your application. A few typos can make a big difference, so let’s keep it sharp!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Ant Marketing
✨Brush Up on Your Language Skills
Since fluency in both French and English is crucial for this role, make sure to practice your language skills before the interview. Try having conversations or writing emails in both languages to boost your confidence and ensure you can communicate effectively.
✨Familiarise Yourself with Customer Service Scenarios
Think about common customer service situations and how you would handle them. Prepare examples from your past experiences where you successfully resolved issues or provided excellent service. This will show that you understand the role and can think on your feet.
✨Get Comfortable with Technology
As you'll be using various platforms like email, WhatsApp, and Live Chat, make sure you're comfortable navigating these tools. If possible, practice typing responses quickly and accurately to demonstrate your proficiency during the interview.
✨Show Your Enthusiasm for the Role
During the interview, express your excitement about working in customer service and being part of a friendly team. Highlight your willingness to learn and grow within the company, as they value promoting from within and nurturing talent.
