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For Companies At a Glance
- Tasks: Assist customers via phone, email, and social media in both German and English.
- Company: Join a friendly international team at Ant Marketing Ltd.
- Benefits: Earn £12.50 per hour with pay progression and flexible remote work options.
- Why this job: Make a real impact in customer service while growing your career.
- Qualifications: Fluent in German and English with excellent communication skills.
- Other info: Enjoy comprehensive training and opportunities for career advancement.
Overview
Are you a Fluent German speaker looking for a remote customer service role where you can really make your own? Join Ant Marketing Ltd. and become part of a friendly international team.
We’re seeking passionate individuals who want to grow their careers and contribute to a collaborative environment. We’ll provide training to help you succeed.
About the Job
As a Customer Service Advisor, you will respond to phone calls and online queries via email and other social media channels (WhatsApp and Live Chat). This role includes customer communication in written form, so you should be comfortable using a PC with good typing speed and grammar skills. We are a welcoming, friendly team that values customer service as a rewarding career.
We’ll provide you with training and development through our state‑of‑the‑art training academy. We promote from within, and many senior managers started in calling positions, so they understand the importance of every role.
What you’ll get
- £12.50 Per Hour + Pay Progression
- A hybrid role with the possibility to work fully remote after on-site training and support
- Up-to-date training and development in our training academy, helping you grow your skills and career
- Access to our Employee Benefits Platform, with potential savings of about £1000 per year
About You
- Fluent in German and English – written and spoken
- Excellent written communication and customer service skills
- Able to work at a fast pace while maintaining a high standard of quality
- Candidates will be considered after completing and passing a fluency test as part of the interview process
What you will be doing
- Respond to emails, WhatsApp and Live Chat messages and answer calls from customers, including handling queries and appropriate escalation of complaints
- Maintain a high standard of quality to ensure customers are treated fairly
- Report to your Team Manager
- Refer issues to relevant internal/external departments using correct escalation procedures
- Represent the brand well and keep customers satisfied
- Written communication with customers in German and English
Hours of Work
- Part-time, flexible between Wednesday–Friday, 8am–6pm, 22.5 hours per week
- Contract – Permanent
- You must be able to complete 2 weeks of full-time training remotely
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Fluent German Customer Service Advisor - Part Time employer: Ant Marketing
Contact Detail:
Ant Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fluent German Customer Service Advisor - Part Time
✨Tip Number 1
Get your game face on for the interview! Research the company and its values, so you can show them you're not just another candidate. We want to see your passion for customer service shine through!
✨Tip Number 2
Practice makes perfect! Brush up on your German and English communication skills. You might get asked to demonstrate your fluency during the interview, so let’s make sure you’re ready to impress!
✨Tip Number 3
Be prepared to talk about your previous customer service experiences. We love hearing how you've handled tough situations or gone the extra mile for a customer. Share those stories with confidence!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process as smooth as possible for you!
We think you need these skills to ace Fluent German Customer Service Advisor - Part Time
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both German and English, make sure to highlight your language skills right at the start of your application. Use clear and concise language to demonstrate your proficiency.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention specific experiences that relate to customer service and how you can contribute to our friendly team.
Keep It Professional Yet Friendly: While we love a casual vibe, remember that this is a professional application. Use a friendly tone but keep your grammar and spelling on point. A well-written application shows us you care about quality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Ant Marketing
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure to practice your language skills before the interview. Try having conversations or writing emails in both languages to ensure you're comfortable and confident.
✨Know the Company and Its Values
Research Ant Marketing Ltd. and understand their approach to customer service. Familiarise yourself with their values and how they promote from within. This will help you align your answers with what they’re looking for in a candidate.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples of how you would handle difficult customers or resolve complaints effectively. This shows that you can think on your feet and are ready for the job.
✨Showcase Your Communication Skills
Since written communication is key in this role, be prepared to demonstrate your typing speed and grammar skills during the interview. You might even be asked to complete a short writing task, so practice writing clear and concise messages in both languages.
