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- Tasks: Assist customers in Dutch and English via calls, emails, and social media.
- Company: Join a friendly international team at Ant Marketing Ltd.
- Benefits: Earn £12.50 per hour, enjoy flexible remote work, and 28 days holiday.
- Why this job: Make a real impact in customer service while developing your career.
- Qualifications: Fluent in Dutch and English with excellent communication skills.
- Other info: Full training provided, with opportunities for career advancement.
The predicted salary is between 10 - 15 £ per hour.
Are you a fluent Dutch speaker looking for a remote customer service role to really make your own? Would you like the opportunity to work with a friendly international team working alongside people from all over the world? Do you have the passion and drive to play to your career ambitions and strengths whilst being well rewarded for your contribution? Then come join us at Ant Marketing Ltd. We’re waiting to welcome you to our friendly team.
About The Job
As one of our Customer Service Advisors, you will be responding to phone calls, online queries via email and other social media channels (WhatsApp & Live Chat) in Dutch & English. This role includes customer communication in a written format, so you need to be comfortable using a PC and have good typing and grammar skills. We are a welcoming, friendly team and we want to show you how working in customer services can be a rewarding career. We’ll give you all the training you need to succeed.
- £12.50 per hour
- A hybrid role with the possibility to work fully remote after on‑site training and support
- 28 days (including statutory) holiday which increases with length of service
- Up‑to‑date training and development in our state‑of‑the‑art training academy to nurture your talent and develop your career
- A track record of promoting from within – many senior managers started in calling positions and understand the importance of every role within the team
About You
- Fluent in Dutch & English – written and spoken
- Excellent written communication and customer service skills
- Able to work at a fast pace while maintaining high quality standards
- Fluency test will be conducted and passed before consideration – part of the interview process
What will you be doing?
- Responding to emails, WhatsApp and Live Chat messages and answering calls from consumers regarding queries and appropriate dealing with consumer complaints.
- Maintaining a high standard of quality work to ensure customers are treated fairly.
- Reporting to your Team Manager.
- Referring issues to relevant internal/external departments and stakeholders using correct escalation procedures when necessary.
- Representing the brand well and ensuring customers are kept satisfied.
- Written communication with customers in Dutch and English.
Hours of Work
Full‑time, flexible between Monday – Friday 8 am‑6 pm, 37.5 hours per week. Must be able to complete 2‑week full‑time training – remotely.
Fluent Dutch Speaker - Customer Services employer: Ant Marketing
Contact Detail:
Ant Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fluent Dutch Speaker - Customer Services
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at Ant Marketing. A personal connection can really boost your chances of landing that interview.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle different situations in both Dutch and English. This will show them you're ready to jump right in!
✨Tip Number 3
Don’t forget to showcase your personality! Ant Marketing values a friendly team atmosphere, so let your enthusiasm shine through during interviews and interactions. Be yourself and show them why you’d be a great fit!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and genuinely interested in joining the team at Ant Marketing.
We think you need these skills to ace Fluent Dutch Speaker - Customer Services
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both Dutch and English, make sure to highlight your language skills right at the top of your application. Use clear and concise language to demonstrate your written communication abilities.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention specific experiences that relate to customer service and how you can contribute to our friendly team at Ant Marketing.
Keep It Professional Yet Friendly: While we love a casual vibe, remember that this is a professional application. Strike a balance between being approachable and maintaining professionalism in your writing. Show us your personality while keeping it relevant!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. We can’t wait to see your application!
How to prepare for a job interview at Ant Marketing
✨Brush Up on Your Language Skills
Since this role requires fluency in both Dutch and English, make sure to practice your language skills before the interview. Try having conversations or writing emails in both languages to ensure you're comfortable and confident.
✨Know the Company Inside Out
Do a bit of research on Ant Marketing Ltd. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face, like handling complaints or tricky queries. Prepare some examples from your past experiences that demonstrate your problem-solving skills and ability to maintain high-quality standards.
✨Show Off Your Tech Savvy
As you'll be using various communication channels like email, WhatsApp, and Live Chat, be ready to discuss your experience with these tools. Highlight any relevant tech skills you have, as this will reassure them that you can adapt quickly to their systems.
