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For Companies At a Glance
- Tasks: Assist customers via phone, email, and social media in Danish and English.
- Company: Join a friendly international team at Ant Marketing Ltd.
- Benefits: Earn £12.50 per hour with flexible remote work options and 28 days holiday.
- Why this job: Make a real impact in customer service while developing your skills.
- Qualifications: Fluent in Danish and English with strong communication skills.
- Other info: Enjoy career growth opportunities with a supportive training programme.
The predicted salary is between 10 - 15 £ per hour.
Are you a Fluent Danish Speaker looking for a Remote customer service role to really make your own? Would you like the opportunity to work with a friendly international team working alongside people from all over the world? Do you have the passion and drive to play to your career ambitions and strengths whilst being well rewarded for your contribution? Then come join us at Ant Marketing Ltd. We’re waiting to welcome you to our friendly team.
About The Job
As one of our Customer Service Advisors you will be responding to phone calls, online queries via email and other social media channels (WhatsApp & Live Chat) in Danish & English. This role includes customer communication in a written format so you need to be comfortable using a PC and have good typing and grammar skills. We are a welcoming, friendly team and we want to show you how working in customer services can be a rewarding career. We’ll give you all the training you need to succeed.
What you’ll get
- £12.50 Per Hour
- A hybrid role with the possibility to work fully remote after on site training and support
- 28 days (including statutory) holiday which increases with length of service
- You'll receive up-to-date training and development in our state of the art training academy.
- We will nurture your talent, to develop your skills and your career with us
- We have a track record of promoting from within, and many of our senior managers started in calling positions, so they understand the importance of every role within the team
About You
- Will be fluent in Danish & English – written and spoken
- Have excellent written communication and customer service skills
- Able to work at a fast pace, but also maintain a high standard of quality
- Candidates will only be considered for the role once a fluency test has been conducted and passed - This is part of the interview process.
What will you be doing?
- Responding to emails, WhatsApp and Live Chat messages and answering calls from consumers regarding queries and appropriate dealing with consumer complaints.
- Maintaining a high standard of quality work to ensure that customers are treated fairly
- Reporting to your Team Manager
- Where necessary, refer issues to relevant internal/external departments and stakeholders using correct escalation procedures
- Representing the brand well and ensuring customers are kept satisfied
- Written communication with customers in Danish and English
Hours of work
Full time flexible between Monday – Friday 8am-6pm, 37.5 hours per week. You must be able to complete 2 week full time training - Remotely.
Fluent Danish Speaker - Customer Services WFH employer: Ant Marketing
Contact Detail:
Ant Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fluent Danish Speaker - Customer Services WFH
✨Tip Number 1
Get your Danish skills polished! Since you'll be communicating with customers in both Danish and English, practice your language skills to ensure you're confident and fluent. This will help you stand out during the interview process.
✨Tip Number 2
Show off your customer service experience! Think of examples where you've gone above and beyond for a customer. We want to hear about your passion for helping others, so be ready to share those stories during your interview.
✨Tip Number 3
Familiarise yourself with the tools! Since you'll be using email, WhatsApp, and Live Chat, make sure you're comfortable with these platforms. A little practice can go a long way in making you feel at ease when handling customer queries.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Fluent Danish Speaker - Customer Services WFH
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both Danish and English, make sure to highlight your language skills right at the start of your application. Use clear and concise language to demonstrate your writing abilities.
Tailor Your Application: Take a moment to read through the job description and tailor your application to match. Mention specific experiences that relate to customer service and how you can contribute to our friendly team at Ant Marketing Ltd.
Keep It Professional Yet Friendly: While we love a casual vibe, remember that this is a professional application. Strike a balance between being approachable and maintaining professionalism in your writing style. Show us your personality!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, you’ll ensure your application reaches us without any hiccups, and you can easily keep track of your application status.
How to prepare for a job interview at Ant Marketing
✨Brush Up on Your Danish & English
Since the role requires fluency in both Danish and English, make sure to practice your language skills before the interview. Try having conversations or writing emails in both languages to ensure you're comfortable and confident.
✨Know the Company and Role
Do a bit of research on Ant Marketing Ltd. Understand their values, culture, and what they expect from a Customer Service Advisor. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face, like handling complaints or tricky queries. Prepare some examples from your past experiences where you successfully resolved issues, as this will demonstrate your problem-solving skills.
✨Practice Your Typing and Grammar Skills
Since you'll be communicating with customers via email and chat, it's crucial to have good typing speed and grammar. Consider doing some typing exercises or writing practice emails to ensure you're ready to impress during the fluency test.
