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For Companies At a Glance
- Tasks: Handle inbound and outbound calls while delivering top-notch customer service.
- Company: Join Ant Marketing, a vibrant team in Sheffield City Centre.
- Benefits: Earn £12.21 per hour with flexible full-time hours and monthly pay.
- Why this job: Gain valuable experience in customer service and develop your communication skills.
- Qualifications: No prior call centre experience needed; just a friendly phone manner and computer skills.
- Other info: Full training provided, perfect for those looking to kickstart their career.
Join to apply for the Customer Service Advisor role at Ant Marketing. We are looking for a high-volume full-time Inbound Call Centre Agent to work from our Church Street office located in Sheffield City Centre. This is an office based role and we will only consider applicants within a 1-hour commuting distance of our Sheffield offices.
Hours: Monday – Sunday 7am – 11pm (Full flexibility is required between these hours) Between 37.5 – 40 Hours Per Week
Wage: £12.21 Per Hour – Paid on a monthly basis
Responsibilities:
- Taking Inbound & making Outbound calls
- Providing excellent customer service
- Updating records
- Escalating calls where necessary
Candidate Requirements:
- Comfortable in speaking on the phone
- Able to use a computer/laptop
- Previous call centre experience is an advantage, but not essential as full training will be given
- Previous Customer Service experience is advantageous
Contract Type: Temporary
Customer Service Advisors employer: Ant Marketing
Contact Detail:
Ant Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ant Marketing. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! If you're not used to phone calls, try role-playing with a friend or family member. This will help you feel more comfortable when taking inbound calls and making outbound ones during the actual job.
✨Tip Number 3
Be flexible! Since the role requires full flexibility between 7am and 11pm, make sure to highlight your availability during the interview. Showing that you're ready to adapt will make you a more attractive candidate.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and increases your chances of landing that Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisors
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, especially in customer service or call centres. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Service Advisor role and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills: Since this role involves a lot of phone work, make sure your application reflects your communication skills. Whether it’s through your writing style or examples of past experiences, let us know you’re comfortable chatting with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ant Marketing
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does at Ant Marketing. Familiarise yourself with their responsibilities, like handling inbound and outbound calls, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You could even do mock calls with a friend or family member. This will help you feel more comfortable during the interview and demonstrate your ability to communicate effectively over the phone.
✨Show Your Flexibility
Ant Marketing requires full flexibility between 7am and 11pm, so be prepared to discuss your availability. Highlight any previous experience where you’ve had to adapt to changing schedules or work hours. This shows that you’re ready to meet their needs and can handle the demands of the job.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of some questions to ask about the company culture, training process, or team dynamics. This not only shows your interest but also helps you determine if Ant Marketing is the right fit for you. Plus, it gives you a chance to engage with the interviewer!
