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- Tasks: Handle inbound and outbound calls while delivering top-notch customer service.
- Company: Join a vibrant team in Sheffield's city centre with a focus on customer satisfaction.
- Benefits: Earn £12.21 per hour with flexible hours and full training provided.
- Why this job: Gain valuable experience in a fast-paced environment while helping customers every day.
- Qualifications: Great communication skills and a willingness to learn; call centre experience is a plus.
- Other info: Enjoy a supportive team atmosphere with opportunities for growth.
We are looking for a high volume of full-time Inbound Call Centre Agents to work for us. You will be based at our Church Street office, located in Sheffield City Centre. We are only able to consider applicants within a 1 hour commuting distance of our Sheffield Offices. Please note this is an Office Based role.
HOURS:
- Monday – Sunday 7am-11pm (Full flexibility is required between these hours)
- Between 37.5 - 40 Hours Per Week
WAGE:
- £12.21 Per Hour – This is paid on a monthly basis.
RESPONSIBILITIES:
- Taking Inbound & making Outbound calls.
- Providing excellent customer service.
- Updating records.
- Escalating calls where necessary.
CANDIDATE REQUIREMENTS:
- Comfortable in speaking on the phone.
- Able to use a computer/laptop.
- Previous call centre experience is an advantage, but not essential as full training will be given.
- Previous Customer Service experience is advantageous.
CONTRACT TYPE: Temporary
Customer Service Advisors £12.21 PH Sheffied, South Yorkshire employer: Ant Marketing
Contact Detail:
Ant Marketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisors £12.21 PH Sheffied, South Yorkshire
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the actual calls.
✨Tip Number 3
Be ready to showcase your communication skills! During the interview, focus on how you can effectively handle calls and provide excellent customer service. Remember, it's all about making a great impression!
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you hit us up online. It’s the best way to get noticed and land that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisors £12.21 PH Sheffied, South Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, especially in customer service or call centres. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Be Clear and Concise: When filling out your application, make sure your answers are clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the good stuff about your experience and skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Ant Marketing
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with the responsibilities like taking inbound calls and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You could even do mock calls with a friend or family member. This will help you feel more comfortable during the interview when they might ask you to demonstrate your phone etiquette.
✨Show Off Your Flexibility
The job requires full flexibility between 7am and 11pm, so be prepared to discuss your availability. Highlight any previous experiences where you’ve had to adapt your schedule or work under pressure. This shows that you’re ready to meet the demands of the role.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or what success looks like in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
