At a Glance
- Tasks: Help customers complete their online purchases and provide excellent service over the phone.
- Company: Join a friendly team in a modern office with great transport links.
- Benefits: Earn £12.71 per hour, enjoy full training, and progress to hybrid working.
- Other info: Full-time role with flexible hours and a supportive team environment.
- Why this job: Make a real difference by helping customers and achieving sales targets.
- Qualifications: Must have 12 months' sales experience and excellent communication skills.
The predicted salary is between 12.71 - 12.71 £ per hour.
Are you confident speaking with customers and enjoy helping people complete their purchases? Do you have excellent communication skills and a positive, customer-focused approach? If so, we'd love to hear from you! We are looking for a Customer Sales Advisor to join our growing team. In this role, you will contact customers who have started an online purchase but have not completed it, helping them through the process, answering any questions they may have, and encouraging them to complete their purchase over the phone.
What you'll be doing:
- Contacting customers who have abandoned their online basket.
- Understanding why they did not complete their purchase.
- Answering customer questions and overcoming any concerns.
- Guiding customers through the purchase process over the phone.
- Delivering excellent customer service while achieving sales targets.
- Accurately updating customer information using our CRM system.
What we're looking for:
- A minimum of 12 months' sales experience is essential.
- Previous outbound telesales, retention, or customer sales experience is highly desirable.
- Excellent communication and listening skills.
- Confident speaking with customers over the telephone.
- A positive, enthusiastic and motivated attitude.
- Good computer skills and the ability to navigate multiple systems.
- A reliable team player with a strong work ethic.
Hours of work:
The successful applicant must be fully flexible to work across the following hours:
- Monday–Friday: 8:00am – 8:00pm
- Saturday: 9:00am – 5:30pm
- Sunday: 10:00am – 4:00pm
37.5–40 hours per week
Working arrangements:
Rate of Pay: £12.71 per hour
Initially, all Monday to Friday shifts will be office-based, including shifts finishing at 8:00pm. Weekend working arrangements are currently being finalised but are expected to be home-based. Once you have successfully completed your training and consistently demonstrated strong performance, you will have the opportunity to move to a hybrid working arrangement.
Why join us?
- Competitive hourly rate of £12.71
- Opportunity to progress to hybrid working
- Full training and ongoing support
- Friendly and supportive team environment
- Modern office with excellent transport links
- Permanent, full-time opportunity
If you have at least 12 months' sales experience, enjoy speaking with customers, and are motivated by helping people complete their purchases, we'd love to hear from you. Apply today to become part of our growing team!
Customer Sales Advisor – Abandoned Basket Team employer: Ant Marketing
Ant Marketing is an exceptional employer, offering a supportive and friendly work environment in the heart of Sheffield City Centre. With a focus on meaningful work, employees have the opportunity to make a real difference in the lives of vulnerable customers while benefiting from full paid training and career development opportunities within a growing organisation. The modern office facilities and commitment to employee well-being make it an attractive place for those looking to thrive in a compassionate and dynamic team.
