At a Glance
- Tasks: Help customers complete their online purchases and provide excellent service over the phone.
- Company: Join a friendly team in a modern office with great transport links.
- Benefits: Earn £12.71 per hour, enjoy full training, and progress to hybrid working.
- Other info: Full-time role with flexible hours and a supportive team environment.
- Why this job: Make a real difference by helping customers and achieving sales targets.
- Qualifications: Must have 12 months' sales experience and excellent communication skills.
The predicted salary is between 12.71 - 12.71 £ per hour.
Are you confident speaking with customers and enjoy helping people complete their purchases? Do you have excellent communication skills and a positive, customer-focused approach? If so, we'd love to hear from you! We are looking for a Customer Sales Advisor to join our growing team. In this role, you will contact customers who have started an online purchase but have not completed it, helping them through the process, answering any questions they may have, and encouraging them to complete their purchase over the phone.
What you'll be doing:
- Contacting customers who have abandoned their online basket.
- Understanding why they did not complete their purchase.
- Answering customer questions and overcoming any concerns.
- Guiding customers through the purchase process over the phone.
- Delivering excellent customer service while achieving sales targets.
- Accurately updating customer information using our CRM system.
What we're looking for:
- A minimum of 12 months' sales experience is essential.
- Previous outbound telesales, retention, or customer sales experience is highly desirable.
- Excellent communication and listening skills.
- Confident speaking with customers over the telephone.
- A positive, enthusiastic and motivated attitude.
- Good computer skills and the ability to navigate multiple systems.
- A reliable team player with a strong work ethic.
Hours of work:
The successful applicant must be fully flexible to work across the following hours:
- Monday–Friday: 8:00am – 8:00pm
- Saturday: 9:00am – 5:30pm
- Sunday: 10:00am – 4:00pm
37.5–40 hours per week
Working arrangements:
Rate of Pay: £12.71 per hour
Initially, all Monday to Friday shifts will be office-based, including shifts finishing at 8:00pm. Weekend working arrangements are currently being finalised but are expected to be home-based. Once you have successfully completed your training and consistently demonstrated strong performance, you will have the opportunity to move to a hybrid working arrangement.
Why join us?
- Competitive hourly rate of £12.71
- Opportunity to progress to hybrid working
- Full training and ongoing support
- Friendly and supportive team environment
- Modern office with excellent transport links
- Permanent, full-time opportunity
If you have at least 12 months' sales experience, enjoy speaking with customers, and are motivated by helping people complete their purchases, we'd love to hear from you. Apply today to become part of our growing team!
Customer Sales Advisor – Abandoned Basket Team employer: Ant Marketing
Ant Marketing is an exceptional employer, offering a supportive and friendly work environment in the heart of Sheffield City Centre. With a focus on meaningful work, employees have the opportunity to make a real difference in the lives of vulnerable customers while benefiting from full paid training and career development opportunities within a growing organisation. The modern office facilities and commitment to employee well-being make it an attractive place for those looking to thrive in a compassionate and dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor – Abandoned Basket Team
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ant Marketing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ant Marketing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Advisor – Abandoned Basket Team
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ant Marketing:Your cover letter is your chance to shine! Tell us why you want to work at Ant Marketing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ant Marketing!
How to prepare for a job interview at Ant Marketing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
