At a Glance
- Tasks: Handle inbound calls, providing support during emergencies and ensuring customer needs are met.
- Company: Ant Marketing, a compassionate team dedicated to helping vulnerable customers.
- Benefits: Earn £13.00 per hour, enjoy full training, and work in a supportive environment.
- Other info: Flexible hours with career development opportunities in a modern office.
- Why this job: Make a real difference by supporting customers in their time of need.
- Qualifications: Customer service experience, excellent communication skills, and a calm approach.
The predicted salary is between 13 - 13 £ per hour.
- Inbound Customer Service Advisor (Emergency Support Line)
- Sheffield, South Yorkshire
- £13.00 per hour | Office Based | Sheffield City Centre
Location
Church Street, Sheffield City Centre
Pay
£13.00 per hour
Hours
Primarily Monday–Saturday, 8:00am–8:00pm
About the Role
Ant Marketing is looking for compassionate and professional
Inbound Customer Service Advisors to join our growing team at our Church Street office in Sheffield.
In this role, you will be handling inbound calls on behalf of our clients'
Priority Services Register (PSR) .
The service provides vital support to vulnerable customers during power outages and emergency situations, making this a genuinely rewarding role where you can make a real difference.
- As part of an emergency response service, the majority of shifts will be scheduled between
- Monday and Saturday, 8:00am–8:00pm . However, all advisors must be prepared to provide
24/7 flexibility should major incidents such as severe weather, natural disasters or widespread power outages require additional support.
- What You'll Be Doing
- Answering inbound calls from Priority Services Register customers.
- Providing reassurance, support and accurate information during emergency situations.
- Assessing customer needs and following the appropriate processes.
- Recording customer information accurately on internal systems.
- Working closely with colleagues to ensure customers receive the highest level of service.
- Remaining calm, professional and empathetic, particularly during high-pressure situations.
What We're Looking For
- Previous customer service experience, ideally within a contact centre or telephone-based environment.
- Excellent communication and listening skills.
- A calm, empathetic and professional approach.
- Strong attention to detail and the ability to accurately record information.
- Good computer literacy and confidence using multiple systems.
- Reliability and flexibility, including the ability to support emergency response requirements when needed.
Please note you will need to have a Basic DBS check, this is arranged and funded by Ant Marketing.
What We Offer
- Full paid training and ongoing support.
- A supportive and friendly working environment.
- The opportunity to work on a meaningful campaign that genuinely helps vulnerable customers.
- Modern office facilities in Sheffield City Centre.
- Career development opportunities within a growing organisation.
If you're someone who enjoys helping others, stays calm under pressure, and wants to be part of a team providing an essential service during times when customers need it most, we'd love to hear from you.
Apply today and become part of a team that makes a real difference when it matters most.
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Inbound Customer Service Advisor (Emergency Support Line) in Sheffield employer: Ant Marketing
Ant Marketing is an exceptional employer that prioritises employee development and offers a dynamic work culture. With a state-of-the-art training academy and a clear progression path, employees can thrive in their careers while enjoying the flexibility of a hybrid work model after initial training at our Church Street office. The competitive pay structure, including uncapped bonuses and generous holiday allowances, makes this an attractive opportunity for those seeking meaningful and rewarding employment.
