At a Glance
- Tasks: Handle inbound calls and provide vital support during emergencies.
- Company: Ant Marketing, a compassionate team in Sheffield City Centre.
- Benefits: Earn £13.00 per hour with full training and career development.
- Other info: Join a supportive environment with modern office facilities.
- Why this job: Make a real difference by helping vulnerable customers in need.
- Qualifications: Customer service experience and excellent communication skills required.
The predicted salary is between 13 - 13 £ per hour.
£13.00 per hour | Office Based | Sheffield City Centre
Location
Church Street, Sheffield City Centre
Pay
£13.00 per hour
Hours
Primarily Monday–Saturday, 8:00am–8:00pm
About The Role
Ant Marketing is looking for compassionate and professional
Inbound Customer Service Advisors to join our growing team at our Church Street office in Sheffield.
In this role, you will be handling inbound calls on behalf of our clients'
Priority Services Register (PSR) .
The service provides vital support to vulnerable customers during power outages and emergency situations, making this a genuinely rewarding role where you can make a real difference.
- As part of an emergency response service, the majority of shifts will be scheduled between
- Monday and Saturday, 8:00am–8:00pm . However, all advisors must be prepared to provide
24/7 flexibility should major incidents such as severe weather, natural disasters or widespread power outages require additional support.
- What You'll Be Doing
- Answering inbound calls from Priority Services Register customers.
- Providing reassurance, support and accurate information during emergency situations.
- Assessing customer needs and following the appropriate processes.
- Recording customer information accurately on internal systems.
- Working closely with colleagues to ensure customers receive the highest level of service.
- Remaining calm, professional and empathetic, particularly during high-pressure situations.
What We're Looking For
- Previous customer service experience, ideally within a contact centre or telephone-based environment.
- Excellent communication and listening skills.
- A calm, empathetic and professional approach.
- Strong attention to detail and the ability to accurately record information.
- Good computer literacy and confidence using multiple systems.
- Reliability and flexibility, including the ability to support emergency response requirements when needed.
Please note you will need to have a Basic DBS check, this is arranged and funded by Ant Marketing. What We Offer
- Full paid training and ongoing support.
- A supportive and friendly working environment.
- The opportunity to work on a meaningful campaign that genuinely helps vulnerable customers.
- Modern office facilities in Sheffield City Centre.
- Career development opportunities within a growing organisation.
If you're someone who enjoys helping others, stays calm under pressure, and wants to be part of a team providing an essential service during times when customers need it most, we'd love to hear from you.
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Inbound Customer Service Advisor (Emergency Support Line) employer: Ant Kids
Ant Marketing is an excellent employer that prioritises employee development and offers a supportive work culture. With competitive pay, comprehensive training through our academy, and clear pathways for career progression, we empower our team members to thrive in their roles while enjoying the flexibility of a potential hybrid working model after training.
