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- Tasks: Lead a dynamic team to achieve KPIs and enhance customer satisfaction in the payments sector.
- Company: Join Ant International, a leader in digital payment solutions for global commerce.
- Benefits: Enjoy competitive pay, career growth, and a vibrant, diverse work culture.
- Other info: Collaborative environment with opportunities to innovate and drive change.
- Why this job: Make a real impact in international trade while developing your leadership skills.
- Qualifications: Strong leadership, client management experience, and excellent communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Ant International powers the future of global commerce with digital innovation for everyone and every business to thrive. In close collaboration with partners, we support merchants of all sizes worldwide to realize their growth aspirations through a comprehensive range of tech-driven digital payment and financial services solutions.
Ant International strives to become the most trusted digital services connector to achieve sustainable growth of global commerce.
This role will be focused on our WorldFirst business line, an international payments business helping move money around the world – we became part of Ant International in 2019, accelerating our mission to create the world’s best platform for international trade by combining WorldFirst’s products with Ant’s solutions aimed at enabling the digitalization of the modern services industry globally.
The role
WorldFirst Merchant Services is an international team supporting UK and EEA business customers, our teams are currently located across London, Amsterdam, Turkey, Egypt and Kuala Lumpur. This means we\’re all about celebrating differences and standardising best practices whilst sharing our valuable insights with each other.
We\’re super communicators and collaborate closely with expert Commercial, Tech, QA & Product teams to delight our customers.
What you will be doing
- Achieving all Merchant Services UK & EEA KPIs (metrics include Satisfaction/Speed/Quality/Efficiency).
- Coaching and developing a team of CSMs to champion the needs of our UK & EEA customers.
- Directly leading and delivering through the Team Leaders from our outsourced service vendors.
- Collaborating cross-regionally/functionally to continuously optimise and evolve as a wider business.
- Leading change projects and ongoing best practice initiatives.
We are looking for someone who has
- Exceptional leadership and coaching skills – you know how to build a high performing team and drive results whilst having fun together.
- Proven client relationship/ account management/ customer service experience (ideally in Payments or FinTech industries).
- Excellent orator and communicator – you are credible and magnetic.
- Strong analytical skills – you know how represent the details of a problem to constructively work through solutions together.
- Positive outlook – you see the opportunity in every challenge and choose the \’half full\’ option.
- High collaboration & team orientated ethic – we need each other to deliver after all!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
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Merchant Services, Team Lead - UK & EEA employer: Ant International
Contact Detail:
Ant International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Merchant Services, Team Lead - UK & EEA
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in the payments or FinTech space. This will help you tailor your answers and show that you’re genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! As a potential Team Lead, you’ll need to convey ideas clearly and confidently. Try mock interviews with friends or use video calls to get comfortable speaking about your experiences and how they relate to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining us at Ant International and contributing to our mission in the world of digital commerce.
We think you need these skills to ace Merchant Services, Team Lead - UK & EEA
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining our team and contributing to the world of digital payments.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your leadership skills and any relevant experience in customer service or account management. We love seeing how your background aligns with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for the role. Share specific examples of your achievements and how they relate to the responsibilities outlined in the job description. We appreciate a personal touch!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our journey at Ant International.
How to prepare for a job interview at Ant International
✨Know the Company Inside Out
Before your interview, dive deep into Ant International and its WorldFirst business line. Understand their mission, values, and the specific services they offer. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Skills
Since the role requires exceptional leadership and coaching skills, prepare examples from your past experiences where you've successfully led a team or project. Highlight how you motivated others and achieved results while maintaining a fun atmosphere.
✨Demonstrate Your Communication Prowess
As an excellent communicator, practice articulating your thoughts clearly and confidently. Be ready to discuss how you've built strong client relationships in the past, especially in the Payments or FinTech sectors. Use specific examples to illustrate your points.
✨Embrace Challenges with Positivity
Ant International values a positive outlook, so be prepared to discuss challenges you've faced and how you turned them into opportunities. Share stories that reflect your problem-solving skills and your ability to see the 'half full' side of situations.