What You’ll Do
- Answer inbound calls with professionalism, warmth, and accuracy
- Take messages, gather details, and document information clearly
- Schedule appointments and route calls to the right person or business
- Follow client-specific instructions and call scripts
- Use multiple computer systems while staying focused on the caller
- Support calls, live chat, SMS, and email when needed
- Stay calm and helpful during urgent or high-volume situations
What We’re Looking For
- Strong phone voice and written communication
- Customer service, receptionist, front desk, call center, or office experience preferred
- Comfortable typing, using computers, and moving between systems
- Detail-oriented and able to follow instructions accurately
- Patient, empathetic, and steady under pressure
- Reliable attendance and a professional attitude
Benefits
- Health, dental, and vision coverage for full-time employees
- PTO starts accruing on day one
- Employee Assistance Program
- Training and development resources
- Childcare reimbursement
- Gym membership reimbursement
- Advancement opportunities
Core Values
- Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
- Always Improving – We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
- T.E.A.M. (Together Everyone Achieves More) – As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
- Innovation – We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
- Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.
Join Our Team
Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.
Customer Service Representative - Call Center in Margate employer: Answering Service Care
At Shooster Holdings, we pride ourselves on being an exceptional employer that fosters a vibrant work culture where inclusion and opportunity thrive. As a Sales Account Executive, you'll benefit from a comprehensive package including a 401k with company match, generous paid time off, and unique perks like childcare reimbursement and a trip of a lifetime after twenty years. Our commitment to employee growth and a supportive environment ensures that you can achieve your sales goals while building meaningful relationships in a dynamic industry.
