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For Companies At a Glance
- Tasks: Lead the service desk and manage IT operations for a growing team.
- Company: Employee-owned digital transformation business with a focus on innovation.
- Benefits: Flexible work environment, numerous perks, and opportunities for professional growth.
- Why this job: Take ownership of technology and make a real difference in a supportive team.
- Qualifications: Experience in technical support and strong problem-solving skills.
- Other info: Join a dynamic company committed to employee development and success.
The predicted salary is between 36000 - 60000 £ per year.
A growing employee-owned digital transformation business is seeking a Service Desk Lead to take full ownership of the internal technology environment. This role involves supporting over 130 staff, driving IT operations, and ensuring the highest level of IT service management.
Successful candidates will have experience in technical support, a strong commitment to professional development, and the ability to translate complex technical issues into effective solutions.
A flexible work environment and numerous perks await the right individual.
Technology Owner & Service Desk Lead in Leeds employer: Answer Digital
Contact Detail:
Answer Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Owner & Service Desk Lead in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the digital transformation space. A friendly chat can give us insights into the company culture and maybe even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in technical support and IT service management. We want to see how you’ve tackled complex issues and delivered effective solutions.
✨Tip Number 3
Ace the interview! Research common interview questions for Service Desk Leads and practice your responses. We need to demonstrate our commitment to professional development and how we can drive IT operations effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our growing employee-owned business.
We think you need these skills to ace Technology Owner & Service Desk Lead in Leeds
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let us see your enthusiasm for technology and digital transformation. Share any relevant experiences that highlight your commitment to IT service management and how you've tackled complex technical issues in the past.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Service Desk Lead role. Highlight your experience in technical support and any leadership roles you've held. We want to see how your skills align with our needs!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to explain your experiences and achievements. Remember, we appreciate effective communication, especially when it comes to translating technical jargon into simple terms.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Answer Digital
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge before the interview. Be prepared to discuss specific technologies you've worked with and how you've solved complex issues in the past. This will show that you can translate technical jargon into effective solutions, which is key for the role.
✨Showcase Your Leadership Skills
As a Service Desk Lead, you'll need to demonstrate your ability to lead a team. Think of examples where you've successfully managed a project or guided a team through a challenging situation. Highlighting these experiences will help the interviewers see your potential to drive IT operations effectively.
✨Emphasise Professional Development
This role values a commitment to professional growth. Be ready to discuss any courses, certifications, or training you've undertaken. Share how these experiences have shaped your approach to technology and service management, showing that you're always looking to improve.
✨Prepare Questions About the Company Culture
Since this is an employee-owned business, it’s important to understand their culture. Prepare thoughtful questions about their work environment and how they support their staff. This shows your interest in not just the role, but also in being part of their community.
