Service Manager - Financial Management in Leeds

Answer Digital is an award-winning, employee-owned technology consultancy based in Leeds, delivering software, platform and process transformation for clients across the private and public sectors. The Head of Professional Services owns the successful delivery of client work across Answer Digital. This is a senior leadership role — part delivery assurance, part commercial oversight, part people leadership — working closely with capability leads, account and programme leads, and the senior leadership team to keep engagements well-resourced, well-governed, and on track.

Portfolio ownership — Own how our client engagements perform as a whole: quality, pace, and client experience. This includes setting delivery methods, reporting and quality standards that are consistent and genuinely usable across every team. You're the escalation point when an engagement is at risk, and the person colleagues turn to for help resolving it.

Winning and mobilising work — Work with practice management and commercial teams to understand the pipeline and what each engagement will need to succeed, so teams are resourced and briefed before day one.

Commercial stewardship — Work with account leadership so delivery and account performance are managed together, contributing to health checks and service reviews.

Client relationships — Build trusted relationships with senior sponsors and escalation contacts for the life of each engagement, partnering with account leadership to identify and pursue opportunities to grow each account, and ensuring we stay aligned and never surprise a client.

Requirements:

• Substantial experience in a senior delivery, consulting, or programme leadership role within a technology/digital consultancy or professional services environment.
• A track record of successfully delivering complex, multi-disciplinary client engagements — ideally spanning software delivery, design, data, or similar capability areas.
• Experience managing commercial aspects of client engagements (margin, scope, change control, contractual risk).
• Strong commercial acumen, balanced with genuine care for client outcomes and team wellbeing.
• Excellent stakeholder management — comfortable operating at both executive/client level and hands-on with delivery teams.
• Confident, calm decision-making under pressure, particularly when engagements are at risk.
• Strong analytical skills, able to spot patterns and risks across a portfolio of concurrent engagements.
• Delivery risks spotted and resolved before they affect clients or margin.

Benefits:

• Competitive salary.
• Flexible annual leave (buy/sell and carry forward).
• Twice a year income-tax free bonus based on company performance - it’s a reward for being a part of our EOT journey.
• Continuous training and development - if you want to learn, we’ll provide the support you need.
• Flexible Pension - we match your own contributions up to 5%.
• A flexible Healthcare cash plan so you can fund the care you value most.
• Parking at Head Offices in central Leeds, plus Cycle2Work & Green Car Lease schemes to help get you here.
• The chance to give back – get involved nationally and regionally with partnerships to get people from different backgrounds into tech, as well as lots of charity and community events.

Diversity and Inclusion - At Answer we proudly embrace diversity and inclusion - we want to create a safe environment for everyone to bring their true selves to work. We will do everything we can to support your application. If you require any adjustments to be made to your application (whether that’s support with our interview questions, adjusting how we interview, or financial support with our hiring process) then please speak to Jonny Hiles, TA Lead.