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For Companies At a Glance
- Tasks: Lead IT support, manage hardware, security, and networking for a growing team.
- Company: Employee-owned digital transformation consultancy with a focus on collaboration.
- Benefits: Competitive salary, flexible leave, bonuses, and continuous training.
- Why this job: Shape the future of IT while making a real impact on your colleagues' productivity.
- Qualifications: Experience in technical support and a passion for new technologies.
- Other info: Join a diverse team with excellent career growth opportunities and a vibrant social calendar.
The predicted salary is between 36000 - 60000 £ per year.
We are a growing, employee-owned digital transformation business. We believe in Nurturation—nurturing growth through collaboration—and we are creating a new critical role to shape our internal IT future and support our people.
The Opportunity: We are seeking an experienced, autonomous, and ambitious Service Desk Lead to take full ownership of our internal technology environment and support services. This is a chance to move away from a managed service approach and build our tech ops function as a single, indispensable source of IT expertise, directly impacting the productivity of approximately 130+ staff as we grow and scale.
What you’ll be doing:
- Supporting our colleagues daily as the friendly expert face of IT. Activities include:
- Hardware support, dealing with equipment issues and liaising with suppliers for servicing and replacement
- IT security management, ensuring endpoints are patched against vulnerabilities and corporate firewalls are well maintained
- Networking support, ensuring Azure resources are accessible and the office network and WIFI are reliable for staff and visitors
- Google Workspace and M365 management, ensuring access to needed resources with secure data handling and reliable backups
- Asset management, effectively managing/documenting hardware and software asset registries
- Service desk support, handling ad-hoc requests from the team in a responsive and friendly manner
What you’ll bring to Answer:
- Demonstrated hands-on experience in a technical lead, Level 2/3 support, or MSP role, managing an environment of ~100+ users.
- A genuine commitment to ongoing professional development and staying ahead of new technologies (Cloud, AI, DevOps).
- Real-world experience supporting users across Google Workspace and Microsoft 365.
- Ability to challenge assumptions, solve problems, and focus on details to get things right.
- Confidence interacting with diverse individuals across all levels, translating complex technical issues into clear, business-focused outcomes.
- Autonomy: Proven ability to manage time, prioritize tasks, and deliver results independently, owning the full spectrum of IT operations.
It would be great if you also had experience in some of these, but if not we’ll help you with them:
- Formal training or certification in ITSM (e.g., ITIL)
- Experience or exposure to formal Change Control environments
- Service Management platforms such as Jira Service Management
- Relevant Microsoft (M365/Azure) or Networking certifications
The perks of being @ Answer:
- We’re an Employee-Owned Company. After 12 months – through the Employee Ownership Trust you will be part of the ownership of Answer, which drives engagement, retention and growth for our people.
- Competitive salary
- Flexible annual leave (buy/sell and carry forward)
- Twice a year tax-free bonus
- Continuous training and development
- Flexible Pension with matching contributions up to 5%
- Flexible Healthcare cash plan
- Childcare Salary Sacrifice Scheme
- A packed social calendar and company events
- Free parking at Head Offices in central Leeds, plus Cycle2Work & Green Car Lease schemes
- Opportunity to give back through partnerships and community events
- Hybrid and flexible working
Diversity and Inclusion: We embrace diversity and inclusion and strive to create a safe environment for everyone. If you require adjustments to your application, please speak to Jonny Hiles, TA Lead (jonny.hiles@answerdigital.com).
A bit more about us: Answer Digital is a digital transformation consultancy headquartered in Leeds. We are a company on a fast growth trajectory, delivering large-scale, operationally critical solutions. Our people are at the heart of what we do, and we are owned by our people.
Our Interview Process: We pride ourselves on a fair but flexible recruitment process in three stages:
- Recruiter call: 15–30 minutes to discuss Answer Digital, the role, and your situation; ask questions about culture, progression, and flexible working.
- Skills based interview: With two team members, remote or in person; questions cover experience, skills, and role challenges; ask questions about the role and team life.
- Final interview: With two members of leadership; focuses on culture, values, and what you value in a workplace; ask questions about the business and growth plans.
Senior IT Support Engineer - Leeds employer: Answer Digital Limited
Contact Detail:
Answer Digital Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer - Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and the company culture. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for your interviews by researching common questions for IT support roles. Practice your answers, but keep it natural. We want you to show off your personality and expertise, so don’t just recite a script!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled tech issues in the past. We love hearing about your thought process and how you approach challenges!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of our team at Answer Digital.
We think you need these skills to ace Senior IT Support Engineer - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your hands-on experience in IT support and any relevant certifications to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position and how your background aligns with our values. Share specific examples of how you've solved problems or improved processes in previous roles.
Showcase Your Technical Skills: Don’t just list your technical skills—demonstrate them! Mention your experience with Google Workspace, M365, and any relevant ITSM practices. We want to see how you can bring value to our tech ops function.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Answer Digital Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Google Workspace, Microsoft 365, and networking. Be ready to discuss specific challenges you've faced in these areas and how you resolved them. This will show that you're not just familiar with the tools but can also leverage them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified recurring issues and implemented long-term solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think critically and proactively, which is key for the role.
✨Emphasise Your Autonomy
Be ready to talk about times when you've taken ownership of projects or tasks. Highlight your time management skills and how you've prioritised tasks independently. This will resonate well, as the company values autonomy and self-motivation.
✨Engage with Their Culture
Research the company's culture and values, particularly their focus on Nurturation and employee ownership. Prepare thoughtful questions that reflect your interest in their mission and how you can contribute to their growth. This shows that you're not just looking for a job, but a place where you can make a real impact.
