Role Overview Job Title: 2nd Line Backup & Storage Engineer Office Location: Stevenage (3 data centre sites) Hours of Work: Monday to Friday, 37 hours per week (Shift patterns typically 07:00 15:30 or 10:30 19:00). No mandatory weekend working, though optional overtime may be available. Security Clearance: Minimum security clearance required upon application, with a requirement to meet a higher level upon joining. Core Purpose & Responsibilities As a 2nd Line System Engineer, you will contribute to building a better service by working with new technologies within a collaborative team environment. Your day-to-day duties will include: Incident & Request Management: Investigate, assess, and resolve customer and system issues, including Severity 1 & 2 incidents, while providing Root Cause Analysis (RCA) information within agreed SLAs and KPIs. Storage & Backup Administration: Monitor and manage large-scale NetApp Storage and Cohesity backup environments across three data centre sites, ensuring high availability, performance, and resilience. NAS & SAN Operations: Handle NAS and SAN administration, including VMware integration, fabric switch configuration, zoning, and troubleshooting. Capacity & Asset Management: Perform capacity management, reporting, proactive risk identification, and implement remedial actions. Hardware & Software Lifecycle: Plan and execute storage software/firmware upgrades with minimal service impact, alongside installing and commissioning new storage/backup hardware within target timescales. Documentation & Change Control: Create work processes, document working outcomes, raise and present change requests, and contribute to continuous service improvement initiatives. Compliance: Adhere to all information security policies, change and release procedures, configuration guidelines, and security operating orders. Key Requirements & Transferable Skills Capability to handle Severity 1 & 2 Incidents and provide RCA. Strong understanding of NetApp Storage Engineer practices in enterprise-scale environments. Knowledge of NetApp storage hardware. Solid grasp of general NAS/SAN principles. Familiarity with VMware integration with NetApp. Note: Applicants who do not meet every single requirement are still encouraged to apply if they possess strong transferable skills or a background in IT service support. Benefits & Perks Annual Leave: 26 days of annual leave plus public holidays (including 3 flexible days). Pension: Double matching contributions of up to 10%. Insurance: Life assurance. Incentives: Company-wide incentive plans. Flexible Benefits: Choices including increased holiday allowance, travel insurance, dental cover, critical illness insurance, and more. Employee Perks: Access to employee discount programs, an employee assistance programme, and a virtual GP service. TPBN1_UKTJ
Storage Infrastructure Engineer employer: ANSON MCCADE
As a global consulting organisation, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to lead large-scale SAP programmes. With a competitive salary and comprehensive benefits package, we offer exceptional growth opportunities for those looking to advance their careers in a dynamic environment. Join us in London, Birmingham, or Manchester, where you can make a meaningful impact while working alongside talented professionals dedicated to excellence.
