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Role Overview
- Job Title: 2nd Line Backup & Storage Engineer
- Office Location: Stevenage (3 data centre sites)
- Hours of Work: Monday to Friday, 37 hours per week (Shift patterns typically 07:00 15:30 or 10:30 19:00). No mandatory weekend working, though optional overtime may be available.
- Security Clearance: Minimum security clearance required upon application, with a requirement to meet a higher level upon joining.
Core Purpose & Responsibilities
As a 2nd Line System Engineer, you will contribute to building a better service by working with new technologies within a collaborative team environment. Your day-to-day duties will include:
- Incident & Request Management: Investigate, assess, and resolve customer and system issues, including Severity 1 & 2 incidents, while providing Root Cause Analysis (RCA) information within agreed SLAs and KPIs.
- Storage & Backup Administration: Monitor and manage large-scale NetApp Storage and Cohesity backup environments across three data centre sites, ensuring high availability, performance, and resilience.
- NAS & SAN Operations: Handle NAS and SAN administration, including VMware integration, fabric switch configuration, zoning, and troubleshooting.
- Capacity & Asset Management: Perform capacity management, reporting, proactive risk identification, and implement remedial actions.
- Hardware & Software Lifecycle: Plan and execute storage software/firmware upgrades with minimal service impact, alongside installing and commissioning new storage/backup hardware within target timescales.
- Documentation & Change Control: Create work processes, document working outcomes, raise and present change requests, and contribute to continuous service improvement initiatives.
- Compliance: Adhere to all information security policies, change and release procedures, configuration guidelines, and security operating orders.
Key Requirements & Transferable Skills
- Capability to handle Severity 1 & 2 Incidents and provide RCA.
- Strong understanding of NetApp Storage Engineer practices in enterprise-scale environments. xgikmsk
- Knowledge of NetApp storage hardware.
- Solid grasp of Please click on the apply button to read the full job description
Storage Infrastructure Engineer in Stevenage employer: ANSON MCCADE
Anson McCade is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible remote working environment in the UK. With a strong focus on security and digital transformation, employees benefit from comprehensive training programmes and clear pathways for career advancement, all while contributing to impactful projects alongside talented teams and senior stakeholders.
