Senior User Researcher

An established UK digital consultancy is looking to appoint a Senior User Researcher to join a growing practice delivering impactful, user-centred digital services across a range of high-profile client programmes. The organisation combines data-informed insight, human-centred design and modern engineering practices to help organisations solve complex challenges and deliver services that work effectively for real users.

This role plays a key part within multidisciplinary agile teams, leading research activities that shape service design and influence product and delivery decisions.

Whats on offer

• Salary: £57,000 £64,000 depending on experience

• Hybrid working model

• Office base available in Leeds, Manchester, Glasgow, Birmingham or Bristol

• Opportunity to work on meaningful digital transformation projects with real societal impact

• Collaborative multidisciplinary environments focused on agile delivery

• Clear opportunities for professional development, leadership growth and knowledge sharing

What you need

To be successful in this role, candidates should demonstrate:

• Strong expertise applying a range of user research methodologies across different delivery environments

• Experience working within multidisciplinary agile teams delivering people-centred digital services

• Proven ability to translate research findings into clear recommendations that influence design and delivery decisions

• Experience advocating for user-centred and service design approaches with clients and stakeholders

• Knowledge of researching accessibility requirements and assisted digital needs

• Experience mentoring, coaching or line managing user researchers or related roles

• Advanced stakeholder management and communication skills, including managing challenging conversations constructively

• Good understanding of adjacent agile roles across design, product and engineering disciplines

• Consultancy mindset with the confidence to explore complex problem spaces and guide clients toward effective solutions

• Experience facilitating collaboration and embedding research capability within teams

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