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- Tasks: Join our team to resolve IT issues and support infrastructure for a major defence education facility.
- Company: Anson McCade is a leading IT recruitment consultancy focused on technology and defence sectors.
- Benefits: Enjoy a performance bonus, access to training tools, 26 days leave, and a double-matched pension scheme.
- Why this job: This role offers growth opportunities in a supportive environment with a focus on learning and development.
- Qualifications: Experience with VMware/Hyper-V and strong customer service skills are essential; driving licence required.
- Other info: On-site position in Fareham, Monday to Friday, with potential travel to nearby sites.
The predicted salary is between 24000 - 36000 £ per year.
5 days ago Be among the first 25 applicants
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Direct message the job poster from Anson McCade
Information Technology Recruitment Consultant
2nd Line Support Engineer
Location: Fareham (On-Site, Monday to Friday)
Security Clearance: SC required
The Opportunity:
A fantastic opportunity has arisen for an enthusiastic and motivated 2nd Line Support Engineer to join a growing IT support team based on-site in Fareham, providing service desk and infrastructure support for a major defence education facility.
Key Responsibilities of a 2nd Line Support Engineer:
• Respond to and resolve Service Desk tickets in line with SLAs and internal procedures
• Provide support for Windows 10, Windows Server 2016/2019, and core Microsoft technologies
• Support and troubleshoot issues relating to Active Directory, Group Policy, and SCCM
• Work with Hyper-V and/or VMware to support virtualised infrastructure
• Assist in deploying, imaging, and maintaining end-user devices and software
• Contribute to documentation, process improvements, and project-based technical work
• Uphold security protocols and follow relevant policies related to access and configuration
Skills and Experience required:
Solid experience with or understanding of:
• VMware and/or Hyper-V
• Excellent customer service and communication skills
• Willingness to learn and grow technical capabilities
• Strong documentation and troubleshooting approach
• Driving licence required due to occasional travel to nearby sites
What’s on Offer:
• Up to 5% performance bonus
• Access to certifications and skill-up tools (e.g. Udemy)
• Excellent progression path within a structured technical team
• 26 days annual leave + bank holidays
• Double-matched pension scheme (5% employee / 10% employer)
For more information, please apply below or contact me directly.
Reference: AMC/SCA/SLS
2nd Line Support Engineer
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology and Engineering
-
Industries
Staffing and Recruiting, IT Services and IT Consulting, and Defense and Space Manufacturing
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Second Line Support Engineer employer: Anson McCade
Contact Detail:
Anson McCade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMware, Hyper-V, and Windows Server. Having hands-on experience or even lab practice with these tools can set you apart from other candidates.
✨Tip Number 2
Brush up on your customer service skills, as this role requires excellent communication. Consider role-playing scenarios where you troubleshoot issues with a colleague to enhance your ability to explain technical concepts clearly.
✨Tip Number 3
Since the position involves working with security protocols, make sure you understand the basics of security clearance processes. Being knowledgeable about security measures can demonstrate your commitment to the role's requirements.
✨Tip Number 4
Network with current or former employees of the company or similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
We think you need these skills to ace Second Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Windows 10, Windows Server, and VMware or Hyper-V. Use specific examples to demonstrate your troubleshooting skills and customer service experience.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your willingness to learn and grow, and how your skills align with the key responsibilities outlined in the job description.
Highlight Security Clearance: If you have SC security clearance, make sure to mention it prominently in your application. This is a crucial requirement for the position and can set you apart from other candidates.
Showcase Documentation Skills: Since the role involves contributing to documentation and process improvements, provide examples of your previous work in this area. Highlight any experience you have with creating technical documents or improving processes.
How to prepare for a job interview at Anson McCade
✨Know Your Technical Stuff
Make sure you're well-versed in the technologies mentioned in the job description, like Windows 10, Active Directory, and VMware. Brush up on troubleshooting techniques and be ready to discuss your experience with these systems.
✨Show Off Your Customer Service Skills
As a 2nd Line Support Engineer, communication is key. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your ability to remain calm and professional under pressure.
✨Demonstrate Your Willingness to Learn
The role requires a growth mindset, so be prepared to talk about how you stay updated with new technologies and your eagerness to learn. Mention any relevant certifications or courses you've taken, especially those related to IT support.
✨Understand Security Protocols
Since this position involves working in a defence education facility, it's crucial to understand security protocols. Familiarise yourself with relevant policies and be ready to discuss how you would uphold these standards in your work.
