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- Tasks: Design and build innovative cloud contact centre solutions using AWS Connect.
- Company: Join a global consultancy transforming customer experiences with cutting-edge technology.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Collaborative team culture focused on modern cloud transformation.
- Why this job: Make a real impact on customer interactions with AI-driven solutions.
- Qualifications: Hands-on experience with AWS Connect and knowledge of regulated environments required.
The predicted salary is between 50000 - 65000 £ per year.
AWS Connect Engineer Cloud Contact Centre
Nottingham (Hybrid 3 days onsite)
Permanent Competitive salary + package
Im working with a global consultancy who are looking for an experienced AWS Connect Engineer to join their Customer Experience technology team, supporting the evolution of a cloud-based contact centre platform within a regulated environment.
This is a hands-on role where youll play a key part in transforming customer interactions through modern cloud and AI-driven solutions.
What youll be doing:
- Designing and building Amazon Connect contact flows and routing logic
- Delivering AI-driven features including IVR, agent assist, and sentiment analysis
- Integrating AWS Connect with backend systems (CRM, core platforms) using Lambda and APIs
- Developing secure, compliant contact centre solutions aligned to regulatory standards
- Building real-time and historical reporting across customer interactions
- Supporting outbound dialling campaigns within regulatory frameworks
- Working closely with security, risk, and compliance teams
- Managing infrastructure through Terraform or CloudFormation
- Contributing to resilience planning (DR/BCP) and platform optimisation
What theyre looking for:
- Strong hands-on experience with Amazon Connect
- Experience working within regulated environments (financial services, fintech, etc.)
- Solid understanding of contact centre platforms (IVR, routing, workflows)
- Experience integrating systems using AWS Lambda and REST APIs
- Proficiency in Python or Node.js
- Knowledge of security and compliance (GDPR, PCI-DSS, FCA regulations)
- Experience with Contact Lens and analytics is a plus
- Familiarity with Infrastructure as Code (Terraform or CloudFormation)
Why consider this role?
- Work on a high-impact, customer-facing platform used at scale
- Be part of a modern cloud transformation programme
- Exposure to AI-driven customer experience technologies
- Collaborative environment with strong engineering and delivery teams
If youre an AWS Connect Engineer looking to work on complex, real-world customer platforms, please apply with your latest CV.
Supply Chain Technology Engineer in Nottingham employer: ANSON MCCADE
Contact Detail:
ANSON MCCADE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Technology Engineer in Nottingham
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those related to AWS Connect and cloud solutions. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios specific to AWS Connect and contact centre technologies. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Supply Chain Technology Engineer in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with AWS Connect and any relevant projects you've worked on. We want to see how your skills align with the role, so don’t be shy about showcasing your hands-on experience!
Showcase Your Technical Skills: When writing your application, emphasise your proficiency in Python or Node.js, and your experience with Terraform or CloudFormation. We’re looking for those technical chops, so let us know how you’ve used these tools in past roles.
Highlight Compliance Knowledge: Since this role involves working within regulated environments, make sure to mention your understanding of security and compliance standards like GDPR and PCI-DSS. We appreciate candidates who are aware of the importance of these regulations!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at ANSON MCCADE
✨Know Your AWS Connect Inside Out
Make sure you brush up on your knowledge of Amazon Connect. Be ready to discuss your hands-on experience, particularly with contact flows and routing logic. Prepare examples of how you've designed and built these systems in the past.
✨Showcase Your Compliance Knowledge
Since this role involves working within regulated environments, be prepared to talk about your understanding of compliance standards like GDPR and PCI-DSS. Share specific instances where you've ensured security and compliance in your previous projects.
✨Demonstrate Your Integration Skills
Highlight your experience with integrating AWS Connect using Lambda and APIs. Bring along examples of how you've successfully connected backend systems, and be ready to discuss any challenges you faced and how you overcame them.
✨Get Familiar with Infrastructure as Code
If you have experience with Terraform or CloudFormation, make sure to mention it! Discuss how you've managed infrastructure in the past and how it relates to building secure, compliant contact centre solutions.