At a Glance
- Tasks: Lead and mentor a team of engineers while managing critical IT projects.
- Company: Join one of the UK's largest and most dynamic IT Managed Service Providers.
- Benefits: Competitive salary, shift allowance, flexible working, and excellent benefits package.
- Other info: Great career progression opportunities with support for industry certifications.
- Why this job: Be part of exciting public sector projects that impact national infrastructure.
- Qualifications: Experience in team management and understanding of IT infrastructure.
The predicted salary is between 37000 - 37000 £ per year.
Excellent opportunity for experienced IT team managers to join one of the UK's largest and most dynamic IT MSPs. It's the perfect time to be jumping on board with lots of exciting projects ongoing in the public sector working with critical national infrastructure systems. This role is very much a people management role, but technical skills and knowledge will help along the way.
What you'll be doing:
- Serve as an escalation point for junior engineers and ensure protocols are followed and key issues are escalated to the right team.
- Coach and mentor your team of 4 - 8 engineers.
- Ensure smooth handovers between teams from days to nights.
- Foster a positive working environment promoting a continuous learning ethos.
- Communicate with customers to ensure SLAs are met.
What's on offer:
- Salary up to £37k - Depending on experience.
- £11,100 shift allowance (total comp = £48k).
- Flexible working after onboarding.
- Shifts - 7-7, 4 days & 4 nights rotational.
- Excellent benefits pack - includes life assurance, health cash plan, 5% pension matched plus much more.
- First class career progression and skill up support including paid for industry certifications in the latest tools and tech.
- Free on-site parking at modern office facilities.
- Optional paid overtime plus more.
What do I need?
- Proven experience leading a team of engineers from a performance management perspective.
- Understanding of escalation protocols.
- Technical knowledge of IT infrastructure, Networks etc.
- Proven people manager with ability to lead a positive office culture.
- Hands-on technical skills are not necessary but are desirable.
- Strong communicator able to communicate with customers in the public and private sector.
- Eligible to undergo UK Security clearance checks.
IT Shift Lead - Belfast in Newtownabbey employer: ANSON MCCADE
Join one of the UK's largest and most dynamic IT Managed Service Providers in Belfast, where you'll find a supportive work culture that prioritises continuous learning and employee growth. With competitive salaries, excellent benefits including a generous shift allowance, and opportunities for career progression through industry certifications, this role offers a rewarding environment for experienced IT team managers looking to make a meaningful impact in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Shift Lead - Belfast in Newtownabbey
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the IT industry, especially those who work in MSPs. Attend local meetups or online webinars to make contacts that could lead to job opportunities.
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with potential employers, highlight your experience in coaching and mentoring teams. They want to see how you can foster a positive working environment.
✨Tip Number 3
Be ready for technical discussions! Even if hands-on skills aren't a must, having a solid understanding of IT infrastructure and networks will help you stand out. Brush up on key concepts so you can speak confidently.
✨Tip Number 4
Apply through our website! We’ve got loads of exciting projects going on, and applying directly helps us see your enthusiasm. Plus, it’s a great way to get noticed by the hiring team!
We think you need these skills to ace IT Shift Lead - Belfast in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Shift Lead role. Highlight your people management experience and any technical knowledge you have, even if it's not hands-on. We want to see how you can lead a team effectively!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed teams and handled escalations in the past. We love a good story!
Showcase Your Communication Skills:Since this role involves communicating with customers and mentoring your team, make sure your application showcases your strong communication skills. Use clear and concise language, and don’t shy away from demonstrating your ability to foster a positive working environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at ANSON MCCADE
✨Know Your Team Management Skills
Make sure you can talk confidently about your experience in leading teams. Prepare examples of how you've coached and mentored engineers in the past, and be ready to discuss how you foster a positive working environment.
✨Understand the Technical Landscape
While hands-on technical skills aren't mandatory, having a solid understanding of IT infrastructure and networks will set you apart. Brush up on key concepts and be prepared to discuss how they relate to team management and project success.
✨Communicate Clearly
As this role involves liaising with customers, practice articulating complex technical issues in simple terms. Think of scenarios where you've successfully communicated with clients or stakeholders to ensure SLAs were met.
✨Show Enthusiasm for Continuous Learning
This position values a culture of continuous learning. Be ready to share how you encourage your team to pursue professional development and any industry certifications you've supported them in achieving.
