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For Companies At a Glance
- Tasks: Own and support live production systems, ensuring stability and performance.
- Company: Join a cutting-edge software company at the forefront of AI in financial services.
- Benefits: Competitive salary, 25 days leave, private healthcare, and flexible benefits.
- Why this job: Make a real impact on mission-critical systems and enhance operational excellence.
- Qualifications: Experience in Production Support or DevOps with strong problem-solving skills.
- Other info: Hybrid working with exposure to high-impact projects and excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a specialist software company formed as a joint venture between two industry powerhouses. They operate at the intersection of AI, financial services, and consulting, specialising in developing the next generation of AI solutions for the financial services market. They deliver complex, low-latency, high-availability systems that underpin mission-critical operations.
As a Production Support Engineer, you will take full responsibility for live, mission-critical platforms, ensuring stability, performance, and resilience. You will act as the final technical authority during incidents, collaborating closely with core engineering, infrastructure, and stakeholder teams. Your work will shape system reliability and operational excellence across the business.
What You’ll Be Doing
- Owning and supporting production systems across multiple environments
- Diagnosing and resolving complex, real-time issues in live systems
- Performing root-cause analysis (RCA) and implementing long-term fixes
- Monitoring system health using logs, metrics, and alerting platforms
- Supporting deployments and releases while mitigating risk to production
- Improving observability, resilience, and incident response processes
- Automating repetitive tasks to reduce operational toil
- Participating in on-call rotations for high-priority incidents
- Influencing system design for reliability alongside engineering teams
Ideal Background
- Strong experience in Production Support, Application Support, SRE, or DevOps
- Excellent debugging and problem-solving skills
- Solid knowledge of Linux/Unix systems and networking fundamentals
- Experience with logging, monitoring, and alerting frameworks
- Ability to read, understand, and troubleshoot production code
- Experience supporting high-availability, distributed systems
- Calm, structured approach to incident management
- Desirable: financial services, trading, payments, or complex enterprise systems
- Desirable: scripting/programming (Python, Java, Bash, SQL) and cloud platforms (AWS, Azure, GCP)
- Desirable: CI/CD tooling experience and an interest in moving towards platform engineering
What You’ll Receive
- Highly competitive salary and package
- 25 days annual leave + UK public holidays
- Contributory pension scheme
- Private healthcare, dental, and wellbeing support options
- Critical illness and life assurance cover
- Flexible benefits including cycle-to-work, wellness programs, and more
- Hybrid working and exposure to complex, high-impact projects
Who Should Apply
This role is for support engineers who thrive in high-pressure, mission-critical environments and are ready to take ownership of live production systems. If you’re passionate about operational excellence, solving complex problems in real time, and shaping system reliability, our client wants to hear from you.
Production Support Engineer in Newcastle upon Tyne employer: Anson McCade
Contact Detail:
Anson McCade Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Support Engineer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Attend industry meetups, webinars, or even local tech events. Chatting with folks in the field can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and problem-solving abilities. This gives potential employers a taste of what you can do beyond your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to production support. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Production Support Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Production Support Engineer role. Highlight your experience with Linux/Unix systems, debugging, and any relevant scripting or cloud platforms. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about operational excellence and how your background aligns with the job. Be sure to mention any experience in high-pressure environments, as that's key for us.
Showcase Problem-Solving Skills: In both your CV and cover letter, give examples of how you've diagnosed and resolved complex issues in real-time. We love seeing candidates who can think on their feet and take ownership of challenges, so don't hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Anson McCade
✨Know Your Systems
Make sure you brush up on your knowledge of Linux/Unix systems and networking fundamentals. Be ready to discuss how you've diagnosed and resolved complex issues in live environments, as this will show your technical prowess and problem-solving skills.
✨Showcase Your Experience
Prepare to share specific examples from your past roles that highlight your experience in Production Support or DevOps. Talk about the high-availability systems you've worked with and any incidents you've managed, focusing on your calm and structured approach.
✨Demonstrate Your Debugging Skills
Be ready to walk through your debugging process during the interview. Discuss how you perform root-cause analysis and implement long-term fixes, as well as how you monitor system health using logs and metrics. This will illustrate your hands-on experience and analytical mindset.
✨Emphasise Automation and Improvement
Talk about any experience you have with automating repetitive tasks and improving incident response processes. If you've worked with CI/CD tooling or cloud platforms like AWS or Azure, make sure to mention it, as this aligns with the role's focus on operational excellence.
