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- Tasks: Design and maintain AWS Connect solutions for a modern cloud contact centre.
- Company: Join a leading financial services firm transforming customer interactions.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement in a fast-paced tech environment.
- Why this job: Make a real impact on customer experience using cutting-edge cloud technology.
- Qualifications: Hands-on AWS Connect experience and knowledge of regulated environments required.
The predicted salary is between 70000 - 85000 £ per year.
We are seeking a hands-on AWS Connect Engineer to join a Customer Experience Technology team supporting the evolution of a modern cloud contact centre platform within a regulated financial services environment. This role sits at the heart of a major transformation programme, focused on delivering smarter, more secure, and more personalised customer interactions using Amazon Connect and AWS-native services.
Role Responsibilities
- Design, build, and maintain Amazon Connect contact flows and routing logic aligned to complex customer journeys.
- Develop and enhance AI-powered IVR, agent assist capabilities, and real-time analytics using AWS services.
- Integrate AWS Connect with core enterprise systems, CRM platforms, and external services using APIs and event-driven architectures.
- Implement secure, compliant workflows including authentication, call recording controls, and data protection mechanisms.
- Ensure all solutions meet regulatory standards including PCI-DSS, GDPR, and financial services compliance requirements.
- Build reporting and analytics solutions using Contact Lens and Connect Analytics for operational and regulatory insight.
- Support outbound communication campaigns in line with regulatory obligations.
- Develop infrastructure-as-code using Terraform or CloudFormation with strong governance and change control.
- Participate in disaster recovery and business continuity testing and planning.
Required Experience
- Strong hands-on experience with Amazon Connect.
- Experience working in regulated environments (financial services, fintech, or similar).
- Knowledge of contact centre architecture including IVR design, routing, and CCaaS platforms.
- Experience integrating systems using AWS Lambda, API Gateway, and REST APIs.
- Proficiency in Python or Node.js for serverless development.
- Understanding of regulatory frameworks such as GDPR, PCI-DSS, and FCA requirements.
- Experience with Contact Lens or similar analytics and quality monitoring tools.
- Experience with Terraform or CloudFormation in production AWS environments.
Desirable Experience
- Exposure to core banking or financial CRM systems.
- Experience with secure authentication and fraud prevention workflows.
- Familiarity with compliance-driven contact centre operations.
This is an excellent opportunity for an engineer who enjoys working at the intersection of cloud technology, customer experience, and regulated enterprise environments, with the ability to directly influence how customers engage with a major financial organisation.
For more information or a confidential discussion, please get in touch.
Implementation Engineer (Contract) in Mansfield employer: ANSON MCCADE
Contact Detail:
ANSON MCCADE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Engineer (Contract) in Mansfield
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those related to AWS Connect and cloud technologies. This gives potential employers a taste of what you can do beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to AWS Connect and contact centre architecture. Mock interviews with friends or using online platforms can help you feel more confident.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Implementation Engineer (Contract) in Mansfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the AWS Connect Engineer role. Highlight your hands-on experience with Amazon Connect and any relevant projects you've worked on in regulated environments. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience technology and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality come through!
Showcase Relevant Projects: If you've worked on projects involving AWS services, especially around contact centre architecture or compliance, make sure to showcase them. We’re keen to see how you’ve tackled challenges and delivered solutions in similar environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at ANSON MCCADE
✨Know Your AWS Connect Inside Out
Make sure you brush up on your knowledge of Amazon Connect and its features. Be ready to discuss how you've designed and built contact flows, as well as any experience you have with AI-powered IVR and analytics. The more specific examples you can provide, the better!
✨Understand Regulatory Standards
Since this role is in a regulated financial services environment, it's crucial to demonstrate your understanding of compliance requirements like PCI-DSS and GDPR. Prepare to discuss how you've implemented secure workflows and ensured compliance in your previous projects.
✨Showcase Your Integration Skills
Be prepared to talk about your experience integrating AWS Connect with other systems using APIs and event-driven architectures. Highlight any projects where you've used AWS Lambda or API Gateway, and be ready to explain the challenges you faced and how you overcame them.
✨Demonstrate Your Coding Proficiency
As coding is a key part of this role, make sure you can showcase your skills in Python or Node.js. Bring examples of your serverless development work and be ready to discuss how you've used Terraform or CloudFormation in production environments.