Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design and maintain AWS Connect solutions for a modern cloud contact centre.
- Company: Join a leading financial services firm transforming customer experience with cloud tech.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Dynamic role with a chance to influence customer engagement in finance.
- Why this job: Be at the forefront of cloud innovation and enhance customer interactions.
- Qualifications: Hands-on AWS Connect experience and knowledge of regulated environments required.
The predicted salary is between 70000 - 85000 £ per year.
We are seeking a hands-on AWS Connect Engineer to join a Customer Experience Technology team supporting the evolution of a modern cloud contact centre platform within a regulated financial services environment. This role sits at the heart of a major transformation programme, focused on delivering smarter, more secure, and more personalised customer interactions using Amazon Connect and AWS-native services.
Role Responsibilities
- Design, build, and maintain Amazon Connect contact flows and routing logic aligned to complex customer journeys.
- Develop and enhance AI-powered IVR, agent assist capabilities, and real-time analytics using AWS services.
- Integrate AWS Connect with core enterprise systems, CRM platforms, and external services using APIs and event-driven architectures.
- Implement secure, compliant workflows including authentication, call recording controls, and data protection mechanisms.
- Ensure all solutions meet regulatory standards including PCI-DSS, GDPR, and financial services compliance requirements.
- Build reporting and analytics solutions using Contact Lens and Connect Analytics for operational and regulatory insight.
- Support outbound communication campaigns in line with regulatory obligations.
- Develop infrastructure-as-code using Terraform or CloudFormation with strong governance and change control.
- Participate in disaster recovery and business continuity testing and planning.
Required Experience
- Strong hands-on experience with Amazon Connect.
- Experience working in regulated environments (financial services, fintech, or similar).
- Knowledge of contact centre architecture including IVR design, routing, and CCaaS platforms.
- Experience integrating systems using AWS Lambda, API Gateway, and REST APIs.
- Proficiency in Python or Node.js for serverless development.
- Understanding of regulatory frameworks such as GDPR, PCI-DSS, and FCA requirements.
- Experience with Contact Lens or similar analytics and quality monitoring tools.
- Experience with Terraform or CloudFormation in production AWS environments.
Desirable Experience
- Exposure to core banking or financial CRM systems.
- Experience with secure authentication and fraud prevention workflows.
- Familiarity with compliance-driven contact centre operations.
This is an excellent opportunity for an engineer who enjoys working at the intersection of cloud technology, customer experience, and regulated enterprise environments, with the ability to directly influence how customers engage with a major financial organisation.
For more information or a confidential discussion, please get in touch.
AWS Engineer Contract in Mansfield employer: ANSON MCCADE
Contact Detail:
ANSON MCCADE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Engineer Contract in Mansfield
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your AWS projects, especially those involving Amazon Connect. This gives you a chance to demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to AWS and customer experience tech. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace AWS Engineer Contract in Mansfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the AWS Engineer role. Highlight your hands-on experience with Amazon Connect and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience in regulated environments makes you a great fit. Let us know what excites you about working with AWS services.
Showcase Relevant Projects: If you've worked on projects involving AI-powered IVR or integrated systems using AWS Lambda, make sure to mention them. We love seeing real-world applications of your skills, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at ANSON MCCADE
✨Know Your AWS Inside Out
Make sure you brush up on your knowledge of AWS services, especially Amazon Connect. Be ready to discuss how you've designed and built contact flows or integrated systems using AWS Lambda and APIs. The more specific examples you can provide, the better!
✨Understand Regulatory Standards
Since this role is in a regulated environment, it's crucial to demonstrate your understanding of compliance frameworks like GDPR and PCI-DSS. Prepare to talk about how you've implemented secure workflows and ensured compliance in your previous projects.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss challenges you've faced in past roles, particularly around customer experience technology. Think of specific instances where you developed AI-powered solutions or enhanced IVR capabilities, and explain your thought process and the outcomes.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare some thoughtful questions about the company's approach to customer interactions and their use of AWS technologies. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.