At a Glance
- Tasks: Lead and manage high-priority IT incidents to ensure swift service restoration.
- Company: Join a high-performing operations team in a dynamic tech environment.
- Benefits: On-call allowance, additional payments, and long-term career progression.
- Other info: Work onsite in Belfast with opportunities for mentoring and process improvement.
- Why this job: Make a real impact by driving service recovery in critical situations.
- Qualifications: Experience in managing high-severity incidents and excellent communication skills.
The predicted salary is between 50000 - 55000 £ per year.
What You\'ll Be Doing
This is an opportunity to join a high-performing operations team responsible for managing business-critical IT incidents across large enterprise environments.
You will play a key role in driving service restoration, coordinating technical teams, and ensuring effective communication throughout the incident lifecycle.
- What You\'ll Be Doing
- Leading and managing high-priority P1/P2 incidents through to resolution.
- Chairing major incident bridge calls and coordinating cross-functional technical teams.
- Acting as the central point of communication during critical service outages.
- Driving escalation management and ensuring timely recovery of services.
- Providing clear updates to senior stakeholders and leadership teams.
- Conducting post-incident reviews and supporting root cause analysis activities.
- Identifying opportunities for service improvement and operational excellence.
- Supporting and maintaining Major Incident Management processes and governance.
- In addition to the above
- Support the leadership and development of the wider MIM function.
- Mentor and coach Major Incident Managers.
- Act as a senior escalation point during complex or high-impact incidents.
- Contribute to process improvements, automation initiatives, and operational maturity.
- What We\'re Looking For
- Proven experience as a
- Major Incident Manager ,
- Senior Major Incident Manager ,
Incident Commander , or similar role.
- Experience managing high-severity
P1/P2 incidents within enterprise or managed service environments.
- Strong experience leading incident bridge calls and driving technical teams towards resolution.
- Excellent stakeholder management and communication skills.
- Experience working within
ITIL-aligned environments.
- Ability to remain calm, decisive, and organised during high-pressure situations.
- Experience within Technical Operations, Service Operations, NOC, Infrastructure, or Managed Services environments.
- Experience with ITSM platforms such as Service Now, Remedy, or similar tools.
- Knowledge of Incident, Problem, and Change Management processes.
- Experience mentoring or leading incident management teams.
- Working Pattern
5 days onsite in Belfast (Newtownabbey).
- Shift coverage between
• Typical shifts include
- Participation in an on-call rota is required.
- What\u2019s On Offer
- On-call allowance.
- Additional payments for on-call activity where applicable.
- Opportunity to join a growing Technical Command Centre.
- Exposure to enterprise-scale environments and critical services.
- Long-term career progression within a high-visibility operational function.
- #J-18808-Ljbffr
Major Incident Manager employer: ANSON MCCADE
Anson McCade is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible remote working environment in the UK. With a strong focus on security and digital transformation, employees benefit from comprehensive training programmes and clear pathways for career advancement, all while contributing to impactful projects alongside talented teams and senior stakeholders.
